Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

SupportAssist for Business PCs with Windows OS Data Collected from Connected PCs

PC utilization data

After you deploy SupportAssist for business PCs on your PC fleet, you can view the performance and utilization data in TechDirect.

NOTE The performance and utilization data are not available for PCs with Basic or Expired service plan.

The following is the utilization data collected from various components of your PC:

Table 1. PC utilization dataPC utilization data:
Categories Attributes
Static Configuration Information

CPU Configuration:

  • Model (string)
  • Speed (MHz)
  • Generation (numeric)
  • Physical Core Count (numeric)
  • Logical Cores
  • L2 Cache Size (KB)
  • L3 Cache Size (KB)
CPU Instances

Display—Internal Display Size (inches)

Physical Drive—System-drive storage type (SSD or HDD, 5400/7200/10,000)

Memory Capacity (GB)
Memory Configuration (Module type, number of modules, capacity in GB)
Primary Logical Drive Capacity (GB)
Static System Information BIOS Version
System Model Number
System Form Factor
Static Operating System Information Operating System
Name
Version
Build Number
Static CPU Management Information CPU
vPro Support
Static Battery Information Manufactured Maximum Capacity in Watt-hours
System Identification Hardware ID
Dynamic Battery Information Sample Start Time
Sample End Time
Current Charge Percent (min/max/average)
Current Maximum Capacity
Discharge Session Length
Percent Discharge during discharge session
Charge Session Length
Percent Charge during charge session
Charger Connect and Disconnect events
Dynamic CPU Information CPU Usage Percent (min/max/average)
Sample Start Time
Sample End Time
Device ID
Model
Speed (MHz)
L2 Cache Size (KB)
L3 Cache Size (KB)
CPU Core Count (numeric)
Logical Processors (numeric)
Dynamic Memory Information Memory Usage Percent (min/max/average)
Sample Start Time
Sample End Time
Pages Per Second (R/W) (min/max/average)
Paging File(_total)% Usage
Dynamic Display Information Sample Start Time
Sample End Time
Display Name
Display Instance (number)
Internal or External Indicator
Width in Pixels
Height in Pixels
Diagonal Length in Inches
Dynamic Physical Drive Information Sample Start Time
Sample End Time
Average Time Reading (in millisecond)
Average Time Writing (in millisecond)
Disk type (HDD/SSD)
Size of physical drive (GB)
Unique ID of physical disk
Disk Name
Dynamic Logical Disk Information Sample Start Time
Sample End Time
Disk Letter
Average Free Space (MB)
Average Percent Busy (in %)
Average Percent Free (in %)
Size of partition (GB)
Unique ID of mapped physical drive
Dynamic Foreground Application Information Sample Start Time
Sample End Time
Fully Qualified EXE Name
Time In Focus (in seconds)
Application Version
Application Description
Application Icon Image
Product Name
Product Version
Window Information
Visible Flag
Maximized Flag
Minimized Flag
Window Flag
Left Coordinate
Top Coordinate
Right Coordinate
Bottom Coordinate
Overlap Count
Dynamic Process Information Sample Start Time
Sample End Time
Fully Qualified EXE Name
Average Disk Activity Bytes Per Second
Average Non-paged Memory Bytes
Average Paged Memory Bytes
Average CPU Processing (in %)
Application Version
Elapsed Time
Network I/O Bytes (TCP/IP v4, TCP/IP v6, UDP v4, UDP v6)
Average Working Set
Dynamic Network Information Sample Start Time
Sample End Time
Network Adapter Name
Total Bytes Received
Total Bytes Sent
Dynamic GPU Information Sample Start Time
Sample End Time
Device Description (effectively, device name)
GPU Usage Percent (min/max/average)
On-Device Memory Usage in MB (min/max/average)
On-Device Total Memory in MB (min/max/average)
Shared Memory Usage in MB (min/max/average)
Shared Total Memory in MB (min/max/average)
GPU Usage Percent (min/max/average)
GPU Memory Usage Percent (min/max/average)
Available Memory MB (min/max/average)
Total Memory MB (min/max/average)
Core Clock MHz (min/max/average)
Memory Clock MHz (min/max/average)
Temperature in Celsius (min/max/average)
Application Crash Event (Summary) Event Time
Faulting Process (Application)
Fully Qualified Name
Version
Description
Product Name
Icon Image
Faulting Module (DLL)
Name
Version
Description
Product Name
Product Description
Numeric Value
Exception Code
User Friendly Description
Fault Offset
Event Level (Error/Warning/Info)
System Crash Event (Summary) Event Time
Bug check Code
Numeric Value
User Friendly Description
Bug check Parameters
Four numerical values that vary depending on the bug check code
Crash Dump Location (if available)
Event Level (Error/Warning/Info)
Unexpected Shutdown Event Event Time
Bug check Code
Numeric Value
User Friendly Description
Additional Values Collected From Event Log
Sleep in Progress Numeric Code
Boot App Status Numeric Code
Checkpoint Numeric Code
Connected Standby In Progress Numeric Code
System Sleep Transitions Numeric Code
Bug check Info from EFI Numeric Code
Checkpoint Status Numeric Code
Unexpected Shutdown Type (Crash, Hard Reset, Other)
Event Level (Error/Warning/Info)
Application Crash Event (Detailed) System Crash Event (Detailed)
WiFi Connect Event Event Time
SSID (hashed with the Tenant ID)
Event Level (Error/Warning/Info)
Wireless Security Event Event Time
SSID (hashed with the Tenant ID)
BSSID (hashed with the Tenant ID)
Event Level (Error/Warning/Info)
Network Adapters Adapter Type
Adapter Name
Application Hang Event Event Type
Event Level
Description
Start Time
Termination Time
Application Path
Report ID
Faulting package full name
Faulting package-relative application ID
Process ID
Operating System Information From start up (boolean)
Last Bios Boot Duration
OsBootInfo:
  • LogonTimestamp
  • LastBootTimestamp
  • DurationInMs
  • Error Code (if data is unavailable)
LogonSessionInfo:
  • ExplorerStarted
  • LogonSessionStartTime
  • DurationInMs
  • Error Code (if data is unavailable)
OsStartupInfo:
  • IdleTimestamp
  • ExplorerStarted
  • DurationInMs
  • Error Code (if data is unavailable)
Error Codes:
  • -1 if any part of the collection fails (e.g. WMI is unavailable)
  • -2 if Process Audit Policy is disabled
  • -3 if any metric fails to collect within its time limit
  • -4 if the collection was interrupted by service shutdown
Paging File Information Percent Usage
Energy Consumption Application Id
User Id (Hashed)
Collection timestamp
Running On Battery
Screen On
Battery Saver Active
Low Power Epoch Active
Is Foreground
CPU Energy Consumption / Work on Behalf / Attributed
Soc Energy Consumption
Display Energy Consumption
Network Energy Consumption
Mobile Broadband Energy Consumption
Other Energy Consumption
Emi Energy Consumption
Installed Driver List List of drivers installed on the PC

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\