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SupportAssist for Business PCs with Windows OS Data Collected from Connected PCs

Routine PC monitoring data

The following table describes the PC information that is collected and sent to Dell once every 24 hours as part of routine PC monitoring.

Table 1. Routine PC monitoringThe following table describes the PC information that is collected and sent to Dell once every 24 hours as part of the routine PC monitoring.
Attribute Description
Schema version Version of the schema used for routine PC monitoring.
Agent version Version of SupportAssist deployed on the PC.
Service Tag Unique identifier of the PC.
System model Model name of the PC.
Registration information Registration status of SupportAssist.
OS version Version of the operating system running on the PC.
SP version Service pack of the operating system.
UTC date Date and time when routine PC monitoring information was sent to Dell.
BIOS version Version of the BIOS that is installed on the PC.
Status Status of the alert depending on the severity, for example, warning.
Description Information about the PC failure, for example, high CPU usage.
Hard drive free space Free space available in the PC hard drive.
Memory usage Amount of PC memory used.
CPU usage Average CPU utilization.
Local date Date and time of the PC.
Last Boot Up Date Date and time when the PC was last restarted.
Windows Updated Run Date Date and time when Windows was last updated on the PC.
BSOD Count 24 hrs Number of blue screen occurrences in the last 24 hours.
Alert info Unique identifier of the alert.
Source Source from where the alert was generated.
Type Type of the alert, for example, predictive alert.

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