The following are the requirements for a target PC to enable
Microsoft Windows 10 version 1809 or later
Microsoft Windows 11
PowerShell script execution
.NET Desktop Runtime version 6.0.9
Installed memory—4 GB (recommended)
Web browser—latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox.
Ports required for interprocess communication:
443—to communicate securely through the web browser.
5700—to open the
SupportAssist user interface.
9012—to communicate with Dell SupportAssist service. If this port is not available,
SupportAssist uses another available port.
8883, 8884, 8885, or 8886—to communicate with Dell support website.
The following are the network requirements for a target PC to enable
Active Internet connection
Transport Layer Security (TLS) version 1.2
Elevation of the
SupportAssistUI.exe launch command
The PC must be able to connect to the following destinations:
To verify if the above destinations are reachable from the PC, run the SupportAssist self-diagnosis test. For more information, see the
SupportAssist for Business PCs with Windows OS Deployment Guide available on the
SupportAssist for Business PCs documentation page.
NOTE To allow communication, verify the firewall settings on the PC.
Gateway or firewall—if the PC connects to the Internet through a proxy server and if you do not want to configure the proxy in system context mode, ensure that you configure the gateway or firewall to allow communication to the following destinations: