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SupportAssist for Business PCs with Windows OS Release Notes

Prerequisites to deploy SupportAssist

PC requirements

The following are the requirements for a target PC to enable SupportAssist deployment:

  • Operating system:
    • Microsoft Windows 10 version 1809 or later
    • Microsoft Windows 11
  • Software:
    • PowerShell script execution
    • .NET Desktop Runtime version 6.0.9
  • Installed memory—4 GB (recommended)
  • Web browser—latest version of Google Chrome, Microsoft Edge, or Mozilla Firefox.
  • Ports required for interprocess communication:
    • 443—to communicate securely through the web browser.
    • 5700—to open the SupportAssist user interface.
    • 9012—to communicate with Dell SupportAssist service. If this port is not available, SupportAssist uses another available port.
    • 8883, 8884, 8885, or 8886—to communicate with Dell support website.

Network requirements

The following are the network requirements for a target PC to enable SupportAssist deployment:

  • Active Internet connection
  • Transport Layer Security (TLS) version 1.2
  • Elevation of the SupportAssistUI.exe launch command
  • The PC must be able to connect to the following destinations:
    • https://sacommercial.apis.dell.com
    • https://saservices.dell.com
    • https://downloads.dell.com
    • https://dl.dell.com
    • https://www.dell.com
    • https://agent-api.sa.insights.dell.com
    • https://apigtwb2c.us.dell.com
    • https://content.dellsupportcenter.com
    • https://hb.apis.dell.com
    • https://api.agent.dcca.dell.com
    • https://remediation.dell.com

    To verify if the above destinations are reachable from the PC, run the SupportAssist self-diagnosis test. For more information, see the SupportAssist for Business PCs with Windows OS Deployment Guide available on the SupportAssist for Business PCs documentation page.

    NOTE To allow communication, verify the firewall settings on the PC.
  • Gateway or firewall—if the PC connects to the Internet through a proxy server and if you do not want to configure the proxy in system context mode, ensure that you configure the gateway or firewall to allow communication to the following destinations:
    • http://crl.entrust.net/level1k.crl
    • http://www.entrust.net/rpa
    • http://ocsp.entrust.net
    • http://aia.entrust.net/l1k-chain256.cer
    • http://crl3.digicert.com/DigiCertGlobalRootCA.crl
    • http://crl4.digicert.com/DigiCertGlobalRootCA.crl
    • http://ocsp.digicert.com
    • https://www.digicert.com/CPS
    • https://remediation.dell.com
    • doxxms-prod-remediation-iothub.azure-devices.net
    • doxxms-prod-remediation-iothub-dps.azure-devices-provisioning.net
    • niklmd-prod-remediation-iothub.azure-devices.net
    • niklmd-prod-remediation-iothub-dps.azure-devices-provisioning.net
    • *.azure-devices.net

For information about prerequisites to install the Central Resource Manager, see the SupportAssist for Business PCs with Windows OS Deployment Guide available on the SupportAssist for Business PCs documentation page.


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