SupportAssist for Business PCs with Windows OS User's Guide

Troubleshoot blue screen error

1. Open SupportAssist.
2. Click the Troubleshooting tab and click My PC stopped responding or restarted unexpectedly. (I think it was a 'Blue Screen' Error.).
3. Click Fix Now.
   The home page is displayed and a system scan is initiated. After the scan is complete, one of the following is displayed:

   • If no issue is detected and there are no updates, a message is displayed on each tile. The amount of hard drive space reclaimed, and the number of viruses or malware that are removed is displayed on the Home and History page.
   • If driver updates are detected during the scan, the update type and the number of available updates are displayed on the Get Drivers & Downloads tile.
   • If a hardware issue is detected which requires creating a support request, a support request is automatically created, and the issue summary page is displayed.
   • If an issue is detected which does not require creating a support request, the issue title is displayed above the tiles and a notification is displayed on the Scan Hardware tile after all the scans are complete.
     NOTE:The type of notification depends on the severity of the hardware issue. Click Skip to hide the notification.
   • If potentially unwanted programs (PUPs) are detected, a notification is displayed on the Remove Viruses & Malware tile.