- Notes, cautions, and warnings
- Configuring and deploying SupportAssist
- Managing your assets
- Managing SupportAssist alerts in TechDirect
- Data collected by SupportAssist
SupportAssist is a proactive and predictive technology that provides automated technical support for your Dell systems.
When deployed, SupportAssist monitors each system and proactively detects hardware issues. Depending on your service plan, when an issue is detected, SupportAssist automatically opens a support case with technical support and sends you an email notification. For information about the SupportAssist capabilities for different service plans, see SupportAssist capabilities and Dell service plans.
SupportAssist collects and sends the required system information securely to Dell technical support. This data is used by Dell technical support to troubleshoot and provide a solution to the issue. For information about the data that is collected by SupportAssist, see Data collected by SupportAssist.
If your organization uses ServiceNow for IT and Helpdesk management, and if you have enabled ServiceNow integration, SupportAssist alerts are also sent to the IT administrator.