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SupportAssist for Business PCs on Latitude Chromebook User's Guide

Run diagnostic tests

Steps

  1. Open SupportAssist and click the Troubleshooting tab.
  2. Perform one or more of the following steps:
    • To test the speakers and MP4 playback, in the Sound card, click Scan now.
    • To test the microphone, in the Microphone card, click Scan now.
    • To test the mouse functionality, in the Mouse card, click Scan now.
    • To test the keyboard functionality, in the Keyboard card, click Scan now.
    After the scan is complete:
    • If no issue is detected, an appropriate result is displayed.
    • If an issue is detected, but does not require support request creation as per Dell policy, a notification is sent to your IT administrator.
    • If an issue is detected, and requires support request creation, a request is automatically created, and a notification is sent to your IT administrator and Dell technical support.
  3. To view the history of scans for a specific component, click Scan history in the corresponding card.
    The System Activity page is displayed with the history details.

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