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SupportAssist for Business PCs on Latitude Chromebook User's Guide

Scan specific hardware component

You can scan a specific hardware component such as processor, hard drive, memory, and battery, depending on your requirement.

Steps

  1. Open SupportAssist and click the Troubleshooting tab.
  2. Perform one or more of the following steps:
    • To scan the CPU, in the CPU card, click Scan now.
    • To scan the hard drive, in the Hard Drive card, click Scan now.
    • To scan the memory, in the Memory card, click Scan now.
    • To scan the battery, in the Battery card, click Scan now.
    After the scan is complete:
    • If no issue is detected, an appropriate result is displayed.
    • If an issue is detected, but does not require support request creation as per Dell policy, a notification is sent to your IT administrator.
    • If an issue is detected, and requires support request creation, a request is automatically created, and a notification is sent to your IT administrator and Dell technical support.
  3. To view the history of scans for a specific component, click Scan history in the corresponding card.
    The System Activity page is displayed with the history details.

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