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SupportAssist for Business PCs on Latitude Chromebook User's Guide

SupportAssist user interface

The SupportAssist home page displays the health summary of the system, the asset details, and the activity details.

  • The Health Summary pane displays the system temperature status as Cool, Normal, or High. It also displays the memory usage value and the hard drive space available on the system.
  • The Asset Details pane displays the model number, Service Tag, service plan and its expiration date, and the Express Service Code of the system. This pane also displays the technical specifications of the system. To view the technical specifications, click the arrow icon.
  • The Activity Details pane displays the current activity details.

At the top-right of the SupportAssist header, the following icons allow you to view information or perform certain tasks:

Table 1. Icons in the SupportAssist headerIcons in the SupportAssist header:
Icon Description
NotificationDisplays notifications in the activity details pane.
System activity historyDisplays the system activity history.

Also, if a support request is created for your system, the request number is displayed in the activity details pane.

HelpDisplays helpful tips about using the SupportAssist user interface.
AboutDisplays the version of SupportAssist installed on your system.
NOTE: To upload system activity log files to the Dell backend server, click Upload log files in the activity details pane or in the system activity pane.

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