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SupportAssist for Business PCs on Latitude Chromebook User's Guide

Troubleshooting the system

You can troubleshoot your system by performing the following diagnostic tests:

  • Sound—the sound interactive test checks the speakers and MP4 playback in your system.
    • The Speaker tests ensure that the sound plays from each of the system speakers individually.
    • The MP4 Playback test ensures that the system supports the replay of MP4 audio.
  • Microphone—the microphone interactive test verifies if the system microphone can successfully record audio.
  • Mouse—the mouse interactive test verifies the cursor position and mouse button state.
    • The Status test verifies if the mouse buttons are functioning properly.
    • The Double Click test verifies if the mouse can successfully perform double-click operations.
    • The Drag and drop test verifies if the mouse can successfully perform drag and drop operations.
  • Keyboard—the keyboard interactive test verifies if the keys on the keyboard are functioning properly.

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