SupportAssist Enterprise Version 2.0.60 Support Matrix

The hardware requirements for installing and using SupportAssist Enterprise vary depending on:

• The number of devices you want to monitor
• The SupportAssist Enterprise functionality you want to use by either collection of system information only or both monitoring and collection of system information

You can install SupportAssist Enterprise on a Virtual Machine (VM) or on a x9xx or later generation PowerEdge server.

The following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise:

Table 1. Hardware requirements for installing and using SupportAssist EnterpriseThe following table provides a summary of the minimum hardware requirements on the server where you want to install SupportAssist Enterprise.

Devices	Monitoring	Collecting System Information	Processor	Installed memory (RAM)	Hard drive (free space)
1	No	Yes	1 core	4 GB	1 GB
20	Yes	Yes	2 cores	4 GB	4 GB
Up to 100	Yes	Yes	4 cores	8 GB	12 GB
Up to 300	Yes	Yes	4 cores	8 GB	32 GB
Up to 1000	Yes	Yes	8 cores	8 GB	60 GB
Up to 4000	Yes	Yes	8 cores	16 GB	90 GB

For monitoring more than 100 devices in your environment, it is recommended that you install SupportAssist Enterprise on server that meets the specified hardware requirements. Periodic collections from more than 100 devices may result in a high processor or memory utilization on the monitoring server. This high resource utilization may affect other applications that are running on the monitoring server, if the resources are shared with other applications.

If SupportAssist Enterprise is installed in a virtual environment, hardware resources of the system such as processor, memory, and I/O are shared among the virtual machines. More hardware resources may be used by the virtual machine where SupportAssist Enterprise is installed. For optimal performance, ensure that you allocate dedicated processor and memory to the VM as specified in the hardware requirements for SupportAssist Enterprise.

To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings, see the following:

• For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com.
• For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com.
• For other virtual environments, see the respective documentation.

The following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise for performing multiple device collections:

Table 2. Hardware requirements for performing multiple device collectionsThe following table provides a summary of the minimum hardware requirements on the server running SupportAssist Enterprise for performing multiple device collections:

Devices	Processor	Installed memory (RAM)	Hard drive (free space)
Up to 30 devices	2 cores	4 GB	8 GB
Up to 50 devices	4 cores	8 GB	15 GB
Up to 100 devices	8 cores	8 GB	25 GB
Up to 300 devices	8 cores	16 GB	75 GB