SupportAssist Enterprise Version 2.0.60 Support Matrix

The following are the networking requirements on the local system (the server where SupportAssist Enterprise is installed) and remote devices:

• Internet connection—Standard 1 GbE network or faster.
• The local system must be able to communicate with the SupportAssist server hosted by Dell EMC over HTTPS protocol.
• The local system must be able to connect to the following destinations:
  • https://apidp.dell.com and https://api.dell.com—end point for the Dell EMC hosted SupportAssist server.
  • https://is.us.dell.com/*—the file upload server and related services.
  • https://downloads.dell.com/—for downloading OpenManage Server Administrator (OMSA) and receiving new SupportAssist Enterprise release information, policy files, and product support files.
    NOTE The downloads.dell.com page uses the Akamai third-party vendor for improved download experience.
  • https://sa-is.us.dell.com/*—for TechDirect integration.
    NOTE During registration, SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to http://www.dell.com, which then gets redirected to https://www.dell.com.

The following table lists the network bandwidth requirements for monitoring and collecting system information from devices:

* Network bandwidth that is required for monitoring and collecting system information from devices within a single site.

** Network bandwidth that is required for monitoring and collecting system information from devices that are distributed across multiple sites.

The following figure illustrates network port connectivity between SupportAssist Enterprise and other monitored devices:

• 1—network ports that are required for discovering devices and collecting system information
• 2—network ports that are required for uploading the collected system information (collection)
• 3—network ports required for adapters
• 4—network ports on devices for collecting system information

The following table lists the ports that must be open on the local system:

The following table lists the network ports that are required for discovering devices and collecting system information:

The following table lists the network ports that are required for uploading the collected system information:

The following table lists the network ports that are required for adapters:

The following table lists the network ports that are required for collecting system information:

Internet Control Message Protocol (ICMP) must be enabled on the device to perform the following tasks:

• Run a device discovery rule.
• Perform manual or periodic inventory validation.
• Edit an account credential.
• Assign a credential profile.
• Edit a credential profile.
• Perform periodic validation of device credentials.