- Notes, cautions, and warnings
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Adapters and supported systems management consoles
- Minimum requirements for installing and using SupportAssist Enterprise
- SupportAssist Enterprise resources
- Contacting Dell EMC
SupportAssist Enterprise Version 2.0.60 Support Matrix
Recommended OMSA version for SupportAssist Enterprise
To monitor a server that you have added in SupportAssist Enterprise, the Dell EMC OpenManage Server Administrator (OMSA) agent must be installed and running on the server.
The recommended version of OMSA may vary depending on the generation of the server and the operating system running on the server. SupportAssist Enterprise supports the automatic download and installation of OMSA on the operating in the following sections.
NOTE SupportAssist Enterprise depends on the OMSA agent for monitoring a server only if you have added the server by selecting the device type as
Server / Hypervisor. PowerEdge servers running iDRAC7 and later can be monitored without OMSA.
NOTE For information about the minimum requirements for installing OMSA on a device, see the “Installation Requirements” section in the
OpenManage Server Administrator User's Guide available at
https://www.dell.com/openmanagemanuals.
The following table lists the recommended version of OMSA that must be installed on servers.
Microsoft Windows
The following table lists the recommended OMSA version for devices running Windows:
| PowerEdge server generation | Operating system running on the device | Recommended OMSA version |
|---|---|---|
| yx5x | Windows Server 2019 Standard, Essentials, and Datacenter |
|
| Windows Server 2016 Standard, Essentials, and Datacenter |
|
|
| yx2x to yx4x | Windows Server 2019 Standard, Essentials, and Datacenter |
|
| Windows Server 2016 Standard, Essentials, and Datacenter |
|
|
| Windows Server 2012 Standard, Essentials, and Datacenter | 9.2 | |
| Windows Server 2012 R2 Standard and Datacenter | 9.3 | |
| Windows Server Core 2012 | 9.2 | |
| Windows Server Core 2012 R2 | 9.2 | |
| Windows Server Core 2016 |
|
|
| Windows Server Core 2019 |
|
|
| Windows 2012 Storage Server Standard | 9.2 | |
| Windows 2012 Storage Server Work Group | 9.2 | |
| Windows 2016 Storage Server Standard | 9.2 | |
| Windows 2016 Storage Server Work Group | 9.2 | |
| yx1x | Windows Server 2016 Standard, Essentials, and Datacenter | 9.1 |
| Windows Server 2012 Standard, Essentials, and Datacenter | 9.2 | |
| Windows Server 2012 R2 Standard and Datacenter |
|
|
| Windows Server Core 2012 | 9.2 | |
| Windows Server Core 2012 R2 | 9.2 | |
| Windows Server Core 2016 | 9.1 | |
| Windows 2012 Storage Server Standard | 9.2 | |
| Windows 2012 Storage Server Work Group | 9.2 | |
| yx0x | Windows Server 2008 R2 SP1 (64-bit) Standard, Enterprise, and Datacenter | 8.5 |
| Windows Server 2012 Standard, Essentials, and Datacenter | 8.5 | |
| Windows Server 2012 R2 Standard and Datacenter | 8.5 | |
| x9xx | Windows Server 2008 R2 (64-bit) | 7.4 |
| Windows Server 2008 SP1 | 7.4 | |
| Windows Server 2008 (32-bit and 64-bit) | 7.4 | |
| Windows Server 2008 SP2 | 7.4 | |
| Microsoft Windows Small Business Server 2011 | 7.4 | |
| Microsoft Windows Storage Server 2008 SP2 | 7.4 | |
| Windows Server 2012 | 7.4 | |
| Windows Server 2012 R2 | 7.4 | |
| Windows Server 2008 R2 (64-bit) | 7.4 |
Linux and ESXi
The following table lists the recommended OMSA version for devices running Linux or ESXi operating system:
| PowerEdge server generation | Operating system running on the device | Recommended OMSA version |
|---|---|---|
| yx5x | ESXi 7.0 U1 | 9.5 |
| SUSE Linux Enterprise Server 15 SP2* | 9.5 | |
| Ubuntu 20.04 | 9.5 | |
| Red Hat Enterprise Linux 7.8 | 9.5 | |
| Red Hat Enterprise Linux 8.2 | 9.5 | |
| Red Hat Enterprise Linux 8.1 | 9.4 | |
| Red Hat Enterprise Linux 7.7 | 9.4 | |
| ESXi 6.5 U3* | 9.4 | |
| Red Hat Enterprise Linux 8.0 (64-bit) Z-stream | 9.3.1 | |
| Red Hat Enterprise Linux 7.6 (64-bit) Z-stream | 9.3.1 | |
| yx3x and yx4x | ESXi 7.0 U1 | 9.5 |
| SUSE Linux Enterprise Server 15 SP2* | 9.5 | |
| Ubuntu 20.04 | 9.5 | |
| Red Hat Enterprise Linux 8.2 | 9.5 | |
| Red Hat Enterprise Linux 7.8 | 9.5 | |
| Red Hat Enterprise Linux 8.1 | 9.4 | |
| Red Hat Enterprise Linux 7.7 | 9.4 | |
| ESXi 6.5 U3* | 9.4 | |
| Red Hat Enterprise Linux 8.0 (64-bit) | 9.3.1 | |
| SUSE Linux Enterprise Server 15 (64-bit) | 9.3 | |
| Red Hat Enterprise Linux 7.5 (64-bit) | 9.3 | |
| Red Hat Enterprise Linux 6.10 (64-bit) | 9.3 | |
| ESXi 6.7 U1* | 9.3 | |
| Ubuntu 18.04.x* | 9.3 | |
| Ubuntu 16.04.x* | 9.2 | |
| Debian 9.x* | 9.2 | |
| SUSE Linux Enterprise Server 11 SP4 (64-bit) | 9.1 | |
| SUSE Linux Enterprise Server 12 SP3 (64 bit) | 9.1 | |
| Red Hat Enterprise Linux 7.4 (64-bit) | 9.1 | |
| Red Hat Enterprise Linux 6.9 (64-bit) | 9.1 | |
| ESXi 6.5 U1* | 9.1 | |
| ESXi 6.0 U3* | 9.1 | |
| yx2x | ESXi 7.0 U1 | 9.5 |
| Ubuntu 20.04 | 9.5 | |
| SUSE Linux Enterprise Server 15 SP2* | 9.5 | |
| Red Hat Enterprise Linux 8.2 | 9.5 | |
| Red Hat Enterprise Linux 7.8 | 9.5 | |
| Red Hat Enterprise Linux 7.7 | 9.4 | |
| ESXi 6.5 U3* | 9.4 | |
| SUSE Linux Enterprise Server 11 SP4 (64-bit) | 8.5 | |
| SUSE Linux Enterprise Server 12 (64-bit) | 8.5 | |
| SUSE Linux Enterprise Server 12 SP1 (64-bit) | 8.5 | |
| Red Hat Enterprise Linux 6.7 (64-bit) | 8.5 | |
| Red Hat Enterprise Linux 7.2 (64-bit) | 8.5 | |
| yx0x and yx1x | SUSE Linux Enterprise Server 11 SP4 (64-bit) | 8.5 |
| SUSE Linux Enterprise Server 12 (64-bit) | 8.5 | |
| SUSE Linux Enterprise Server 12 SP1 (64-bit) | 8.5 | |
| Red Hat Enterprise Linux 6.7 (64-bit) | 8.5 | |
| Red Hat Enterprise Linux 7.2 (64-bit) | 8.5 | |
| x9xx | SUSE Linux Enterprise Server 11 SP3 (64-bit) | 7.4 |
| Red Hat Enterprise Linux 5.9 (32-bit and 64-bit) | 7.4 | |
| Red Hat Enterprise Linux 6.5 (64-bit) | 7.4 | |
| SUSE Linux Enterprise Server 10 SP3 (64-bit) | 7.3 | |
| SUSE Linux Enterprise Server 10 SP4 (32-bit) | 7.3 | |
| SUSE Linux Enterprise Server 11 SP1 (64-bit) | 7.3 | |
| SUSE Linux Enterprise Server 11 SP2 (64-bit) | 7.3 | |
| Red Hat Enterprise Linux 5.8 (32-bit and 64-bit) | 7.3 | |
| Red Hat Enterprise Linux 6.3 (64-bit) | 7.3 | |
| Red Hat Enterprise Linux 6.4 (64-bit) | 7.3 | |
| Red Hat Enterprise Linux 6.2 (64-bit) | 7.2 | |
| Red Hat Enterprise Linux 5.7 (32-bit and 64-bit) | 7.0 | |
| Red Hat Enterprise Linux 6.1 (64-bit) | 7.0 | |
| SUSE Linux Enterprise Server 10 SP3 (32-bit) | 6.5 | |
| SUSE Linux Enterprise Server 11 SP1 (32-bit) | 6.5 | |
| Red Hat Enterprise Linux 5.5 (32-bit and 64-bit) | 6.5 |
* SupportAssist Enterprise does not automatically install OMSA on devices running Debian, Ubuntu, Citrix XenServer, VMware ESXi, ESXi, or SUSE Linux Enterprise Server 15 SP2 operating system. To enable SupportAssist Enterprise to detect hardware issues on these devices, you must manually download and install OMSA. To download the applicable OMSA version, go to https://www.dell.com/openmanagemanuals and click OpenManage Server Administrator.
NOTE Installation of OMSA is not supported on devices running CentOS, Oracle Virtual Machine, or Oracle Enterprise Linux. SupportAssist Enterprise does not detect hardware issues that may occur on these devices if they are added by selecting the device type as
Server / Hypervisor.
NOTE Servers running Debian and Ubuntu operating systems can only be added directly in SupportAssist Enterprise, and not through the adapters.
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