Support for OEM devices
Dell EMC OEM-ready devices (either rebranded or debranded
Dell EMC hardware), when added, are classified under the rebranded name
and not the original Dell hardware name. All the functionality
available for Dell EMC standard devices, such as alerts handling and automatic
case creation (when the support level has been validated at the time
of the support incident as ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service) are available for OEM-ready devices. For some OEM devices, the
model name may be blank in the SupportAssist Enterprise user interface.
Automatic case creation is supported
through Dell EMC Enterprise Technical Support and not available for other
support case service request management systems.
As with any system that is modified for custom solutions, it is recommended
that all SupportAssist Enterprise features are validated to ensure proper operation
with those modifications.