SupportAssist Enterprise Version 2.0.60 Support Matrix

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Supported PowerConnect devices

Remote monitoring and case creation are supported only if SNMP settings are configured on the networking device. SupportAssist Enterprise does not support the configuration of SNMP settings on the networking device. Therefore, you must manually configure the SNMP settings on the networking device.

The following table lists the supported PowerConnect devices:

Table 1. Supported PowerConnect devicesThe following table lists the supported PowerConnect devices.
PowerConnect devices	Remote monitoring and case creation	Automatic collection of system information	Collection protocol	Ports used	Latest supported firmware version
2808, 2816, 2824, and 2842	Yes	Yes	SNMPv2	161	1.x
3524, 3524P, 3548P and 3548	Yes	Yes	SSH2	22	2.x
5424 and 5448	Yes	Yes	SSH2	22	2.x
5524, 5548, 5524P, and 5548P	Yes	Yes	SSH2	22	4.1
6224 and 6248	Yes	Yes	SSH2	22	3.3
6224F, 6224P, and 6248P	Yes	Yes	SSH2	22 and 161	3.3.14.2
7024, 7048, 7024F, 7024P, 7048P, and 7048R	Yes	Yes	SSH2	22	5.1
8024 and 8024F	Yes	Yes	SSH2	22	5.1
8132 and 8164F	Yes	Yes	SSH2	22	5.1
B8000	Yes	Yes	SSH2	22	7.0.1
B8000E	Yes	Yes	SSH2	22 and 161	7.2.1
M6220	Yes	Yes	SSH2	22	5.1
M6348	Yes	Yes	SSH2	22 and 161	5.1
M8024	Yes	Yes	SSH2	22	5.1
M8024-K	Yes	Yes	SSH2	22	5.1
M8428-K	Yes	Yes	SSH2	22	6.3.1
N2000	Yes	Yes	SSH2	22 and 161	6.3.2.3
W-3200	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-3400	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-3600	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-6000	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-620	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-650	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-651	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3
W-7210, W-7220, and W-7240	Yes	Yes	SSH2 and SNMPv2	22 and 161	6.3