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SupportAssist Enterprise Version 2.0 Quick Setup Guide

Install SupportAssist Enterprise on Windows


  1. Right-click the SupportAssist Enterprise installer package and then click Run as administrator.
    The Preparing to Install page is displayed briefly, and then the Welcome to SupportAssist Enterprise Installer page is displayed.
  2. Click Next.
    The License Agreement page is displayed.
  3. Read about the information that SupportAssist Enterprise collects from monitored devices, and select I Agree.
  4. Read the Dell End User License Agreement, select I Agree, and then click Next.
    The Destination Folder page is displayed.
  5. The default installation folder for SupportAssist Enterprise is <Drive where SupportAssist Enterprise is installed>:\Program Files\Dell\SupportAssist. If you want to install SupportAssist Enterprise on any other location, click Browse and select a folder.
  6. Click Install.
    If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, the Port Settings page is displayed. Else, the Installing SupportAssist Enterprise page is displayed briefly, and then the Installation Completed page is displayed.
  7. Click Finish to exit the SupportAssist Enterprise installer.
    The SupportAssist Enterprise login page opens in a web browser window.
    NOTE: If the system is a member of a domain, you must enter the login user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator.
  8. Enter the Microsoft Windows operating system user name and password, and then click Login.
    The SupportAssist Enterprise Registration Wizard is displayed.
    NOTE: The server or virtual machine where you have installed SupportAssist Enterprise is automatically added as a device.

Next steps

(Optional) Complete the registration of SupportAssist Enterprise. See Register SupportAssist Enterprise.

If you want to use SupportAssist Enterprise to only collect and send system information to Dell, you may skip the registration and follow the instructions in Start the collection of system information from a device.

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