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SupportAssist Enterprise Version 2.0 Quick Setup Guide

PDF

Open the SupportAssist Enterprise user interface

Steps

You can open the SupportAssist Enterprise user interface by using one of the following methods:
  • If you are logged in to the server where SupportAssist Enterprise is installed:
    • Double-click the SupportAssist Enterprise desktop icon.
    • Open a web browser and type the address in the following format:

      http://localhost:9099/SupportAssist

    NOTE: If you entered a custom port number during the installation of SupportAssist Enterprise, you must replace 9099 with the custom port number in the web address.
  • To access SupportAssist Enterprise from a remote system, open a web browser and type the address in the following format:

    https://<IP address or host name of the server where SupportAssist Enterprise is installed>:5700/SupportAssist

    For example, https://10.25.35.1:5700/SupportAssist
    NOTE: When typing the address, ensure that you type SupportAssist with the S and A in uppercase.
    • If you are using Internet Explorer, the following message may be displayed: There is a problem with this website’s security certificate. To open SupportAssist Enterprise, click Continue to this website (not recommended).
    • If you are using Mozilla Firefox, the following message may be displayed: This Connection is Untrusted. To open SupportAssist Enterprise, click I Understand the Risks, and then click Add Exception. In the Add Security Exception window, click Confirm Security Exception.
The SupportAssist Enterprise login page is displayed in the web browser.
NOTE: The recommended screen resolution for optimally viewing the SupportAssist Enterprise user interface is 1280 x 1024 or higher.

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