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SupportAssist Enterprise Version 2.0 Quick Setup Guide

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Overview

SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification. SupportAssist Enterprise automatically collects the system state information required for troubleshooting the issue and sends it securely to Dell EMC. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Technical Support to help you resolve the issue.

Additionally, SupportAssist Enterprise can monitor hardware issues that may occur on devices that you are managing by using OpenManage Essentials, Microsoft System Center Operations Manager, or OpenManage Enterprise - Tech Release.

NOTE: In this document, the term local system refers to the system where SupportAssist Enterprise is installed; remote device refers to any other device in your environment.

This document provides information that is required to setup SupportAssist Enterprise for monitoring the local system and a single remote device.

After you successfully complete the setup:
  • SupportAssist Enterprise can monitor the local system for hardware issues.
  • You can use SupportAssist Enterprise to collect and send system state information from the local system or the remote device to Dell.

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