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SupportAssist Enterprise Version 2.0 Quick Setup Guide

Register SupportAssist Enterprise


  1. On the Welcome page, click Next.
    SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to, which then gets redirected to
  2. On the Registration page, provide the following information:
    1. In the Company Information section, type the company name, and select your country or territory.
    2. In the Contact Information section, type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields.
    3. From the Time zone list, select the time zone.
  3. Click Next.
    The Set Up Parts Dispatch Preferences (Optional) page is displayed.
  4. Select I agree to have parts dispatched to the following contact and shipping address, and enter the following information:
    1. Select one of the following:
      • Parts Dispatch Only — If you want only the replacement hardware component to be dispatched to your address.
      • Parts Dispatch with Onsite Service — If you want an onsite technician to replace the dispatched hardware component.
    2. If you want to use the contact information provided in the Group and Contact Information page, click the appropriate link.
    3. Select the preferred contact hours during which Dell can contact you, if necessary.
    4. Select the time zone and type your shipping address in the appropriate fields.
    5. Type any specific dispatch related information in the Dispatch Notes section.
      NOTE: If a device is moved to a different location, ensure that the dispatch preferences and shipping information are updated.
  5. Click Next.
    The Integrate With TechDirect (Optional) page is displayed.
  6. Select I agree to integrate SupportAssist Enterprise with TechDirect, and perform the following:
    1. Click Sign In to log in to your company's TechDirect Administrator account to get the One-Time Password (OTP).
    2. Enter the OTP to verify your TechDirect account.
  7. Click Submit.
    SupportAssist Enterprise connects to Dell and completes the registration. If the registration is successful, the Summary page is displayed. Else, an error message is displayed. If the registration issue persists, contact your network administrator for assistance.
  8. Click Finish.


The SupportAssist Enterprise Site Health page is displayed.

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