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SupportAssist Enterprise Version 2.0 Quick Setup Guide

PDF

Related documents and resources

In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and the other related products.
Table 1. Related documents In addition to this guide you can access the following guides available on the Dell Support website.
Document title How to access the document
SupportAssist Enterprise Version 2.0 Online Help Click the help icon in the SupportAssist Enterprise user interface.
SupportAssist Enterprise Version 2.0 User's Guide
  1. Visit Dell.com/ServiceabilityTools.
  2. Click SupportAssist Enterprise Version 2.0.
  3. Click Manuals.
SupportAssist Enterprise Version 2.0 Quick Setup Guide
SupportAssist Enterprise Version 2.0 Support Matrix
SupportAssist Enterprise Version 2.0 Reportable Items
SupportAssist Enterprise Version 2.0 Release Notes
SupportAssist Enterprise Version 2.0 REST API Guide
OpenManage Server Administrator Installation Guide Visit Dell.com/OpenManageManuals and click OpenManage Server Administrator.
OpenManage Server Administrator User’s Guide
iDRAC User’s Guide Visit Dell.com/idracmanuals.
TechDirect User's Guide for ProSupport Plus Reporting
  1. Visit Dell.com/ServiceabilityTools.
  2. Click ProSupport Plus Reporting.
  3. Click Manuals.

Video tutorials

You can access the following video tutorials to learn about the features of SupportAssist Enterprise. To access the video tutorials, visit the Dell TechCenter Channel.

  • SupportAssist Enterprise: Installing and Registering (Windows)
  • SupportAssist Enterprise: Installing and Registering (Linux)
  • SupportAssist Enterprise: Checking for Cases
  • SupportAssist Enterprise: Testing Case Creation
  • SupportAssist Enterprise: Monitoring the Local System
  • SupportAssist Enterprise: Adding Devices
  • SupportAssist Enterprise: Case Management
  • SupportAssist Enterprise: Managing Device Groups
  • SupportAssist Enterprise: Testing Network Connectivity
  • SupportAssist Enterprise: Viewing Collections
  • SupportAssist Enterprise: Collecting System Information
  • SupportAssist Enterprise: Uploading Collections from a Disconnected Site
  • SupportAssist Enterprise: Setting up OpenManage Essentials adapter
  • SupportAssist Enterprise: Setting up System Center Operations Manager adapter
  • SupportAssist Enterprise: Setting up Remote Collector
  • SupportAssist Enterprise: Creating Account Credentials
  • SupportAssist Enterprise: Creating Credential Profiles
  • SupportAssist Enterprise: Creating Device Discovery Rule
  • SupportAssist Enterprise: Managing SupportAssist Enterprise Alerts in TechDirect
  • SupportAssist Enterprise: Performing Deep Discovery
  • SupportAssist Enterprise: Setting up Automated Dispatch

SupportAssist community

You can ask peer-to-peer questions on the Dell SupportAssist Enterprise community forum.

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