Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

SupportAssist Enterprise Version 2.0 Quick Setup Guide

Set up SupportAssist Enterprise for the local system

About this task

Installing SupportAssist Enterprise enables you to start the collection and upload of system state information from the local system. To allow SupportAssist Enterprise to monitor the local system for hardware issues, you must complete the registration and perform additional tasks.

Steps

  1. Download the SupportAssist Enterprise installation package. See Download the SupportAssist Enterprise installation package.
    NOTE: For information on the supported operating systems and minimum requirements for installing SupportAssist Enterprise, see the SupportAssist Enterprise Version 2.0 User’s Guide at https://www.dell.com/serviceabilitytools.
  2. Install SupportAssist Enterprise. See Install SupportAssist Enterprise on Windows or Install SupportAssist Enterprise on Linux.
  3. (Optional) Complete the registration of SupportAssist Enterprise. See Register SupportAssist Enterprise.
    CAUTION: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise. Without registration, you can only use SupportAssist Enterprise to manually start the collection and upload of system state information from your devices to Dell. Until registration is completed, SupportAssist Enterprise can neither monitor your devices for hardware issues nor automatically collect system information.
  4. Perform the following if you want SupportAssist Enterprise to monitor the local system for hardware issues:
    1. Install or upgrade OpenManage Server Administrator (OMSA) on the local system. See Install or upgrade OMSA on the local system.
    2. Configure the SNMP settings of the local system. See Configure SNMP settings of the local system.
    3. Enable monitoring of the local system. See Enable monitoring of the local system.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\