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SupportAssist Enterprise Version 2.0 Quick Setup Guide

PDF

Start the collection of system information from a remote device

You can use SupportAssist Enterprise to collect and send the system information from a device to Dell.

Prerequisites

You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user privileges, see SupportAssist Enterprise user groups.

Steps

  1. Point to Devices and click View Devices.
    The Devices page is displayed.
  2. Select a device from which you want to collect and send the system information to Dell.
    The Start Collection link is enabled.
  3. Click Start Collection.

Results

The Name/IP address column on the Devices page displays a progress indicator and message that indicate the status of the collection and upload of the system information.

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