SupportAssist Enterprise Version 2.0 Quick Setup Guide

By default, SupportAssist Enterprise automatically collects system information from devices at periodic intervals. System information is also automatically collected when a support case is created for an issue that is detected on a device. If the security policy of your company restricts sending some or all of the collected system information outside of your company network, you can use the configuration options available in SupportAssist Enterprise to:

• Disable the automatic collection of system information from devices when a support case is created or updated
• Disable the periodic collection of system information from all devices
• Disable the collection of identity information from all devices
• Disable the collection of software information from devices
• Disable the automatic upload of collections

For more information on the system information collection settings, see the “Configuring collection settings” section in the SupportAssist Enterprise Version 2.0 User’s Guide at Dell.com/ServiceabilityTools.