SupportAssist Enterprise Version 2.0 Quick Setup Guide

Upload a collection from a disconnected site

1. Perform a collection from the device. See Start the collection of system information from a device.
2. If the collection was performed by SupportAssist Enterprise:
   • For storage, networking, or multiple device collections only — On the Collections page, select the collection, and in the collection overview pane, click Download File.
   • For other device collections, depending on the operating system, you can access the collection .zip file at the following location:
     • Windows — <Drive where SupportAssist Enterprise is installed>:\Program Files\Dell\SupportAssist\reports
     • Linux — /opt/dell/supportassist/reports
   • If the collection was performed by a Remote Collector, log in to the server where the Remote Collector is installed. Depending on the operating system, you can access the collection .zip file at the following location:
     • Windows — <System drive of the remote system>:\Program Files\Dell\SupportAssist\reports
     • Linux — /opt/dell/supportassist/reports
3. Copy and paste the collection .zip file to another system that has internet connectivity.
4. Visit https://techdirect.dell.com/fileUpload/
   The Dell EMC Technical Support File Upload page is displayed.
5. Type the Service Tag of the device.
6. Type your company name, contact name, Service Request #, email address, Dell contact email, and address in the appropriate fields.
   NOTE: If you do not have a Service Request number, contact Technical Support to open a service request.
7. Click Choose File and browse to select the collection .zip file.
8. Click Submit.