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SupportAssist Enterprise Version 2.0.70 User's Guide

Overview

SupportAssist Enterprise is an application that automates technical support for your Dell EMC server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification. SupportAssist Enterprise automatically collects the system state information required for troubleshooting the issue and sends it securely to Dell EMC. The collected system information helps Technical Support to provide you an enhanced, personalized, and efficient support experience. SupportAssist Enterprise capability also includes a proactive response from Technical Support to help you resolve the issue.

Additionally, SupportAssist Enterprise can monitor hardware issues that may occur on devices that you are managing by using OpenManage Essentials, Microsoft System Center Operations Manager (SCOM), or OpenManage Enterprise.

This document provides information about installing and setting up SupportAssist Enterprise to:

  • Monitor devices for hardware issues
  • Automatically create a support case when an issue is detected
  • Collect and send system information from your devices periodically and as needed
NOTE In this document, the term local system refers to the server where SupportAssist Enterprise is installed; remote device refers to any other device in your environment.

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