- Notes, cautions, and warnings
- Release summary
- Version
- Release date
- Priority and recommendations
- Compatibility
- Minimum requirements for installing and using SupportAssist Enterprise
- New and enhanced features
- Known issues—To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tooltips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service Tag of a chassis is displayed instead of the Service Tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- Collections are automatically initiated
- Incomplete collections performed on ME4 devices
- Devices moved to Default group during adapter sync
- Unable to upgrade to Secure Connect Gateway
- Limitations
- Installation and uninstallation
- SupportAssist Enterprise resources
- Contacting Dell Technologies
SupportAssist Enterprise Version 2.0.80 Release Notes
SupportAssist Enterprise is unable to connect to the remote system
- Description
- While editing the details of a Remote Collector:
- If SupportAssist Enterprise is unable to connect to the remote system using the entered credentials:
- The existing credentials are retained.
- The Remote Collector and the Upload Connectivity on the Remote Collectors page retain the status that was displayed prior to editing the credentials.
- If the remote system is unable to connect to the proxy server using the entered proxy server credentials:
- The entered proxy server credentials are saved in SupportAssist Enterprise, but the existing proxy server credentials are retained in the Remote Collector.
- The Remote Collector displays a proxy validation failed status, but the Upload connectivity retains the status that was displayed prior to editing the proxy server credentials.
- If SupportAssist Enterprise is unable to connect to the remote system using the entered credentials:
- Workaround
- None.
- Tracking Number
- SAE-9968
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