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SupportAssist Enterprise Version 4.0 User's Guide

Overview

SupportAssist Enterprise is an application that automates technical support for your Dell EMC server, storage, and networking devices. SupportAssist monitors your devices and proactively detects hardware issues that may occur. Depending on your service contract, SupportAssist also automates support request creation for issues that are detected on the monitored devices.

NOTE In this document, the term local system refers to the server where SupportAssist Enterprise is deployed; remote device refers to any other device in your environment.

When a hardware issue is detected, SupportAssist automatically collects the system state information required for troubleshooting the issue or the collection is automatically sent to the backend by the device itself. The collected system information helps technical support to provide you an enhanced, personalized, and efficient support experience. SupportAssist capability also includes a proactive response from technical support to help you resolve the issue.

Additionally, SupportAssist can monitor hardware issues that may occur on devices that you are managing by using OpenManage Enterprise.


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