Dell Unity™ Family Configuring SupportAssist

Benefits of SupportAssist

The embedded SupportAssist feature in Unity physical deployments provides a highly secure, remote connection between your Unity environment and Dell Support. A connection that, once made, can unlock a wide range of benefits and services like:

• Automated health checks.
• 24x7 predictive wellness monitoring.
• Remote issue analysis and diagnosis.
• An enhanced Online Support experience with actionable, real-time data-driven insight into your global Dell environment through the MyService360 dashboard.
• Remote delivery of service and support from Dell.
• APEX AIOps Infrastructure Observability, a software-as-a-service cloud-native application that provides predictive analytics about performance, capacity, and configuration for health-based reporting and remediation.
  NOTE:SupportAssist must be enabled on your storage system to send data to APEX AIOps Observability.