Dell Unity™ Family Configuring SupportAssist

Configuring SupportAssist workflow for a new Unity system

The Initial Configuration wizard automatically appears when you log in to Unisphere and SupportAssist can be enabled directly within the SupportAssist step of the wizard.

The following steps show the workflow in Unisphere to configure SupportAssist on a new Unity system:

1. For License Agreement, accept the SupportAssist End User License Agreement (EULA).
   NOTE:The SupportAssist EULA must be accepted in order to configure and use SupportAssist.
2. For Connection Type, select the Connection Type of SupportAssist, Connect Directly or Connect through a Gateway Server.
   NOTE:Setting the connection type to either Connect Directly or Connect through a Gateway Server enables SupportAssist. Enabling remote access allows both outbound network traffic to and inbound network traffic from Dell Support. In Unity OE versions 5.3.x or 5.4.x, selecting Remote Secure Credentials (RSC) allows authorized Dell service personnel to authenticate to a system without arranging a password with the owner of the appliance beforehand. Inbound connectivity for remote access must be enabled to select RSC. In Unity OE version 5.5 or later, the RSC option does not appear in Unisphere, however, it is automatically enabled or disabled together with the Inbound connectivity for remote access option.
3. For Network Check, run a network check to validate the network readiness for the SupportAssist configuration.
   NOTE:The Use Global Proxy Settings checkbox is not selected by default and, in Unity OE version 5.5 or later, it can only be selected for the Connect directly option. If selected, the current configured proxy server settings display under the checkbox and are used for the SupportAssist connection. However, if the current proxy server type is SOCKS, an error appears. SupportAssist does not support a SOCKS proxy server. To proceed, the global proxy server should be configured for HTTP instead. The proxy server settings for the system should have already been configured as part of the system initial configuration. Verify these settings and make any necessary changes.
4. For Verify Contact Information, specify the applicable contact information.
   NOTE:The required contact information at a minimum must be specified to continue to configure SupportAssist.
5. For Review Configuration, review the listed selections and operation results from the previous steps.
6. For Results, a checkbox for APEX AIOps Observability, which is selected by default, is included. Either select or clear it and then close the wizard.