Dell Unity™ Family Configuring SupportAssist

Requirements for SupportAssist with Connect Directly connectivity

The following requirements are related to the SupportAssist Connect Directly implementation:

• Network traffic (HTTPS) must be permitted on ports 443 and 8443 (outbound) to the Support Center. Failure to open both ports may result in a delay in resolving issues with the end device.
• If remote access using SSH is required, ensure that ports 22 and 8443 are open.
• If the SupportAssist implementation includes connection to a global proxy server for the storage system, you must indicate this when you configure the SupportAssist feature.