Skip to main content
Contact Us

Dell Unity™ Family Configuring SupportAssist

PDF

Requirements for SupportAssist with Connect through a Gateway connectivity

The following requirements are related to the SupportAssist Connect through a Gateway implementation:

  • Network traffic (HTTPS) must be permitted on port 9443 between the Unity system and the Secure Connect Gateway server. Also, network traffic over port 443 is required for SupportAssist functionality.
    NOTE:
  • If remote access using SSH is required, ensure that ports 22 and 8443 on the storage system are open.
    NOTE:A remote session for Unisphere requires port 80 to be open, UEMCLI requires port 443 to be open.
  • The Secure Connect Gateway server operating environment must be version 5.12.00.10 or later.
  • At least one Secure Connect Gateway server is up and operating normally.
  • The Secure Connect Gateway server must be configured with either an IPv4 address or FQDN.
    NOTE:IPv6 is not supported.
NOTE:Never manually add or remove a Unity system from a Secure Connect Gateway server. Only add or remove a storage system from a gateway server with the Unisphere SupportAssist configuration wizard. If the storage system is added from the gateway server, it will appear to be connected, but will not successfully send system information.

Rate this content

Accurate
Useful
Easy to understand
Was this article helpful?
0/3000 characters
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please provide ratings (1-5 stars).
  Please select whether the article was helpful or not.
  Comments cannot contain these special characters: <>()\