Dell Unity™ Family Configuring SupportAssist

View and Manage SupportAssist settings

1. Do one of the following in Unisphere to navigate to and view current SupportAssist configuration settings and status:
   • Select Settings, and under Support Configuration, select SupportAssist.
   • Under System, select Service.
   The current SupportAssist cofiguration settings appear.

   NOTE:For Unity with an operating system version 5.4 or later, or that has been upgraded from version 5.3 to version 5.4, if both the Inbound connectivity for remote access and the RSC (Remote Secure Credentials) options were previously selected, the RSC (Remote Secure Credentials) option does not appear again. The RSC (Remote Secure Credentials) option does not appear in Unisphere for Unity OE version 5.5, However, if the Inbound connectivity for remote access option is selected and enabled, RSC is also enabled.
2. Do one or more of the following actions as needed:
   • To send a test alert to your service provider to ensure end-to-end connectivity, click the Test control.
   • To change the Connection Type information, click the Change control on the Settings > Support Configuration > SupportAssist tab or the Edit control on System > Service > Overview > SupportAssist.
     NOTE:The selections that appear reflect the current configuration. The current selected type has the label (Enabled) beside it. If you are changing the type to Connect through a gateway server, the same address cannot be used for both the primary and secondary gateway addresses.
     After the necessary changes are made, proceed to Network Check information and click Next to run a Network check to validate the network readiness for the new SupportAssist configuration. When the network check passes successfully, Verify Contact Information appears. If the contact information is correct, click Next. Review Configuration information appears. If the Review Configuration information is correct, click Finish.
   • To disable SupportAssist (not applicable through System > Service > Overview > SupportAssist), select Disable. In the subsequent dialog box that appears, you must confirm the selection to disable SupportAssist.
   • To manually refresh the SupportAssist configuration and state (not available through Settings > Support Configuration > SupportAssist), click the Refresh icon.