Dell VxRail™ Appliance 4.7x Administration Guide

Enable integrated service connectivity

Service connectivity provides secure, automated access between Dell Support and your VxRail. You must activate an integrated service connectivity with or without the support connectivity gateway to enable features in VxRail Manager.

1. From the VMware vSphere Web Client, click the Inventory icon.
2. Select a VxRail cluster and click the Configure tab.
3. Expand VxRail and click Support.
4. On the Support page, under Connectivity, if the status is disabled, click Enable.
5. In the Enable Connectivity dialog box, do the following:
   1. On the Telemetry Legal Notice page, read the Telemetry Legal Notice and select the I have read and accept this notification option, and then click Next.
   2. On the Network Connection page, select a connection type for your cluster:
      • If your product connects directly to Dell Technologies Technical Support team, select Connect Directly, and do the following:
        1. If you have an IPv4/IPv6 dual stack network environment, select a Connectivity IP Version.
        2. From the Proxy Settings menu, select a proxy setting:
           • No Proxy: If you do not use a proxy server.
           • Connect to New Proxy: Enter the proxy IP address, proxy port, proxy username and password.
           • Connect to Global Proxy: If you want to use the proxy that is configured in VxRail Cluster Configure - Network.
        3. Click Test Network Connection and click Next.
      • If your product connects to a secure connect gateway server, click Connect via Gateway Server, and perform the following:
        1. If you have an IPv4/IPv6 dual stack network environment, select a Connectivity IP Version.
        2. In the Gateway IP Address 1 window, enter up to three gateway IP addresses.
        3. In the Gateway Port 1 window, enter a gateway port. The default gateway port is 9443.
        4. Click Test Gateway Connection and click Next.
   3. On the Access Key page:
      1. Click Copy PSNT.
      2. Click Go to Key Portal. For information about generating an access key and a PIN, see KB 180688.
      3. In the Access Key box, enter the access key.
      4. In the PIN box, enter the PIN and click Next.
      If your VxRail cluster is newly purchased and deployed, the Access Key page is not displayed. If your VxRail cluster is LCM from legacy releases, the Access Key page is displayed.
   4. On the Support Contacts page, enter the Primary Contact information and click Next.
      (Optional) You can add Secondary Contact information.
   5. On the Customer Improvement Program window, select one of the following customer data collection options:
      • Basic: Uptime data is collected.
      • Medium: Uptime data and some performance data are collected.
      • Advanced: Uptime data, all performance data, and log data is collected.
      • None: No customer improvement data is collected.
   6. On the Summary page, review the summary information and click Enable.
6. Under Connectivity, click TEST CONNECTION.