Dell VxRail Network Planning Guide

Prepare service connectivity for VxRail

VxRail supports network connectivity to Dell Support, enables health monitoring, real-time analytics, event notification, and remote support when necessary.

If you plan to enable VxRail to connect to Dell back-end Customer Support centers, there are three options:

VxRail Manager can connect directly to the back-end Dell Support sites.
VxRail Manager can connect to a proxy, which provides the connection to back-end Dell Support sites.
VxRail Manage can connect to the Dell secure connect gateways, which provide connectivity to back-end Dell Support sites.

If you already have a secure connect gateway that is deployed in your data center to support this service-known as call-home for other Dell products, this same gateway service can be used for VxRail. If this is the first Dell product that you plan to connect to this service, be sure to first complete the prerequisites:

Create and validate a Dell Support account.
Configure at least one site ID for identity purposes in the Customer Support databases.
Register the VxRail product with a site ID.

When service connectivity is enabled, hosts can send health data to the VxRail Support team and provide secure automated access between Support and your VxRail. VxRail uses the secure connect gateway for connectivity. See KB 196945 and the Secure Remote Services 3.52 Upgrade to Secure Connect Gateway Supplement Documentation for more information. Verify that the minimum secure connect gateway version is 5.00.07.10. Enable service connectivity in direct connection mode or through an external secure connect gateway in VxRail Manager.

If you plan to deploy VxRail using single-stack IPv6 networking, deploy either the proxy or secure connect gateway. Either method must provide IPv6 connectivity on the front end, and IPv4 connectivity to Dell support services on the back end.

Dell VxRail Network Planning Guide

Prepare service connectivity for VxRail

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