You can do reset the password or unlock the account
after you complete the security questions enrollment.
Supported Environment
XenDesktop 7.11 and later versions
Support Storefront server 3.7 and
later versions
Self-Service Password Reset Server
1.0 and later versions
Supported platforms—All platforms are supported
Limitations
Supports only storefront server
The Legacy Account Self-Service (which
needs Account Self-Service Server configured in ThinOS Remote Connections)
is independent with this storefront version. Storefront version will
cover Legacy Account Self-Service.
The security question enrollment is
not supported in Virtual Desktop Infrastructure (VDI) mode.
Before resetting
password or Unlocking account
Before resetting your password or unlocking your account,
you must register for the security questions enrollment. To register
your answers for the security questions, do the following:
From the PNMenu, click the Manage Security Questions option (Classic and StoreFront
only).
The Security Questions
Enrollment window is displayed.
Enter the appropriate answers to the
question set.
Click OK to
register the security questions.
Using Account
Self-Service
After the security questions enrollment is complete,
when ThinOS is connected to a StoreFront server with Self-Service
Password Reset enabled, the Account Self-Service icon is displayed in the sign-on window.
NOTE:If you enter
wrong password more than four times in the Sign-on window, the client
automatically enters the unlock account process.
Click the Account Self-Service icon to unlock your account or reset your password.
NOTE:You need to register
the security questions for the users before using unlock account or
reset password.
Click Unlock account or Reset password based on your choice, and
then click OK.
Unlocking account
After you register the security questions, do the
following to unlock your account:
Choose a task (Unlock account) in Account
Self-Service window.
Enter the user name.
The Unlock Account dialog box is displayed.
Enter the registered answers to the
security questions.
If the provided answers match the registered answers,
then the Unlock Account dialog box is displayed.
Click OK to
successfully unlock your account.
NOTE:
If the provided answers are incorrect, the following
error message is displayed.
If you provide the wrong answers more
than three times, you cannot unlock the account or reset the password,
and the following error messages are displayed.
Resetting password
After you register the security questions, do the
following to reset your password:
Choose a task (Reset password) in Account
Self-Service window.
Enter the user name.
The Reset Password dialog box is displayed.
Enter the registered answers to the
security questions.
If the provided answers match the registered answers,
then the Reset Password dialog box is displayed.
Enter and confirm the new password.
Click OK to
successfully change the password.
If you provide
the wrong answers, you cannot reset the password, and an error message
is displayed.
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