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Dell Wyse ThinOS Version 8.5 Administrator’s Guide

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Verifying the RTME 1.8 status

The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box enables you to verify the RTME 1.8 status.

To view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:

  1. Do any of the following to view the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box:
    • Click the RTME icon in the lower-left corner of the Lync application window, and click Audio Video Settings.
    • Click the Lync menu icon in the upper-right corner of the Lync application window, and click Tools > Audio Video Settings.
    The Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box is displayed.

    Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box is displayed

  2. Click the About tab in the Citrix HDX RealTime Connector for Microsoft Lync 2013 dialog box.
    The RTME status is displayed in the upper-right pane of the dialog box. If the RealTime Multimedia Engine is successfully initiated between the ThinOS client and Citrix desktop, the RTME status is displayed as follows:
    Table 1. RTME statusRTME status is displayed.
    Attribute Value
    Status Registered
    Connection Type Secured
    Mode Optimized
    You can also view the Citrix HDX RealTime Connector for Microsoft Lync 2013 version and Citrix HDX RealTime Media Engine version in the dialog box.
  3. Click the Audio Device tab to configure the RTME audio settings, such as speakers, microphone, and ringer settings.
    NOTE The RTME audio device on ThinOS shows only one device from ThinOS local playback device. It can actually work the way they are configured at ThinOS local playback device and record device. The RTME audio device for ringtone is limited to use ThinOS local playback device. This is a known Issue.
  4. Click the Video Device tab to configure the RTME video settings. From the drop-down list, select the webcam that you want to use for video calls.
  5. Click the Call Forwarding tab to configure the call forwarding settings.
    You can configure the following options:
    • Turn off call forwarding
    • Forward any call to a specific number
    • Simultaneously ring
    NOTE The latest call forwarding settings configured by you are displayed in the lower pane of the dialog box.
Known Issues with RTME 1.8 feature
  • RTME operation system on ThinOS is displayed as Linux.
  • The RTME 1.8 feature on ThinOS does not work with other versions of HDX RealTime connector due to known Citrix limitation.
  • If you change the audio device during an RTME call, the audio input or output might stop responding.
  • In a video conference call, when different user is speaking, the on-screen video switches to the active user, but takes a few seconds to switch over.

Tested devices—For information about the tested devices for RTME, see the latest Dell Wyse ThinOS release Notes.


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