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Dell ThinOS 2211, 2208, and 2205 Administrator’s Guide

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Cisco Webex Teams for VDI

Cisco Webex Teams Virtual desktop application is the Unified Communications product from Cisco for messaging and team collaboration in a VDI environment. It supports calling and messaging functionality on the hosted virtual desktops. Cisco Webex Teams offloads media processing from the virtual desktop server to the thin client. All audio and video signals are routed directly between the endpoints without going through the hosted desktop. The following updates are added from version 41.12.0.20899.1:
  • EPOS headset support—Dell Technologies has tested only the models EPOS IMPACT MB Pro 2 UC ML and EPOS ADAPT 660.
  • If you move around while on a Webex call, the network is changed automatically without any call quality effect or interruption to the call.
  • End-to-end encrypted meetings can be scheduled from the Webex scheduler. You can use the Webex app to join or start an end-to-end encrypted Webex meeting. In the Meeting info and during the meeting, an indicator is displayed to notify the participants that the meeting is encrypted.
  • Optimization mode support through HTTP proxy server with username and password authentication.

Cisco Webex Teams for VDI consists of the following components:

  • Cisco Webex Teams virtual desktop application
  • Cisco Webex thin client plug-in

Cisco Webex Teams virtual desktop application runs on the VDI desktop or server. Cisco Webex Teams thin client plug-in is the thin client package that runs on the thin client.

Table 1. Supported environmentSupported environment
Component Supported platforms/supported versions
Thin Client
  • Wyse 5470 Thin Client
  • Wyse 5470 All-in-One Thin Client
  • Wyse 5070 Thin Client
  • Wyse 3040 Thin Client
  • OptiPlex 3000 Thin Client
  • Latitude 3420
  • OptiPlex 5400 All-in-one

Connection Broker agent for the hosted virtual desktops
  • Citrix Virtual Desktops
  • VMware Horizon published desktop
Cisco Webex Teams Virtual Desktop app on the hosted virtual desktop Refer the Release Notes for the supported version.
Cisco Webex Teams Plugin on the thin client Refer the Release Notes for the supported Webex VDI package.

Ensure that you have referred the Compatibility between the Webex Teams and the Thin Client Plugin table to configure Webex Teams/VDI optimization mode environment.

To access the compatibility table, do the following:

  1. Go to help.webex.com.
  2. In the search bar, enter Webex | VDI Release Notes, and press Enter.
  3. Click Webex | VDI Release Notes from results.
  4. Click the Version Support tab.
  5. Scroll down the page to view the Webex app version for VDI and Compatible Thin Client Plugin Versions table.

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