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Dell Wyse TCX Suite 7.3 Installation Guide

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Overview

The SupportAssist Tech Console (SATC) is a web based application that provides tech support agents access to data collected from customer’s environments.

SATC provides:
  • Access to client and enterprise configuration data.
  • Displays configuration changes, alerts, logs and diagnostic information.
  • Access to dashboard and an interface to common tools such as Delta, Oracle KCS and support.
SATC provides several advantages for technicians during the troubleshooting process:
  • Customer hardware and software environment information (includes topological view for complex deployments).
  • Recommended actions (based on SupportAssist Intelligence Engine rules)

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