- Notes, cautions, and warnings
- Introduction and pre-requisites
- Install a SIM card and connect the computer to the Carrier or mobile network service
- Connect to the Carrier or mobile network service with eSIM
- Managing eSIM profiles on Microsoft Intune
- Important information when you reset or reinstall Windows
- Troubleshooting
- Troubleshooting connectivity issues using cellular settings
- Dell Mobile Broadband (WWAN) module is not detected on a reimaged computer
- Physical SIM inserted but no cellular signal
- Frequent downloading of modem software
- Cellular signal shows connected but no Internet access
- QR code
- Activation Code
- The computer cannot download an eSIM Profile or find the Discovery Server
- Identification information for the Carrier or mobile operator
- Install the drivers
- Getting help and contacting Dell Technologies
SIM/eSIM Setup Guide for Windows
Introduction and pre-requisites
You can connect to the Carrier or mobile network service using either a SIM installed in your computer or an embedded SIM (eSIM) that requires an eSIM profile to be sent over the Internet to your device. Some recent Dell computers may provide you with the choice of both, however, only one may be active at any one time.
The following are pre-requisites to install a SIM or eSIM card in your computer:
- Computer: The computer must be configured with a modem, sometimes referred to as a WWAN module.
- Operating system: Your computer must be running either Windows 10 or Windows 11, though these instructions refer only to Windows 11.
- Driver installation: Ensure that all drivers are up to date, particularly for the WWAN module.
- Internet connection: An Internet connection is required to download drivers or perform the eSIM activation process.
Differences in terms used in Windows
Depending on your English language settings, there may be differences in how the mobile network service is described in Windows.
In U.S. English, the term, Cellular, is used.
In other English language settings (for example U.K. English), the term, Mobile, is used.
These differences are noted in the procedures that follow and shown as Cellular* and Mobile**.
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