Dell PowerVault ME4 Series Storage System Administrator’s Guide

Enable SupportAssist

Perform the following steps to enable SupportAssist on an ME4 Series storage system:

1. Perform one of the following actions to access the SupportAssist options:
   • In the Home topic, select Action > System Settings, then click the SupportAssist tab.
   • In the System topic, select Action > System Settings, then click the SupportAssist tab.
2. Select the SupportAssist checkbox.
   The SupportAssist agreement is displayed.
3. Read through the agreement, then acknowledge it by clicking Accept.
   The system attempts to establish connectivity with the remote support server. Once connectivity is established, the system collects an initial full debug log dump and sends it to the SupportAssist server.

   NOTE: If the system cannot contact the remote support server, an error message is displayed that contains details about the connection failure and provides recommended actions.
4. In the Contact Information tab, type the primary contact information and select the preferred contact settings.
   To receive email messages when a storage system issue occurs, select the Yes, I would like to receive emails from SupportAssist when issues arise, including hardware failure notifications checkbox.
5. Click Apply or Apply and Close, and click OK on the confirmation panel.
   To disable SupportAssist:
   1. Clear the SupportAssist check box.
      The SupportAssist opt out confirmation panel is displayed.
   2. Click Yes.
   3. Click Apply or Apply and Close.
      The SupportAssist changes confirmation panel is displayed.
   4. Click OK.