- Notes, cautions, and warnings
- Introduction and pre-requisites
- Install a SIM card and connect the computer to the Carrier network service
- Connect to the Carrier network service with eSIM
- Managing eSIM profiles on Microsoft Intune
- Important information when you reset or reinstall Windows
- Troubleshooting
- Troubleshooting connectivity issues using cellular settings
- No Modem found: Enable WWAN in the BIOS Setup
- Dell Mobile Broadband (WWAN) module is not detected on a reimaged computer
- Physical SIM inserted but no cellular signal
- Connecting the computer to the carrier network service
- Frequent downloading of modem software
- Cellular signal shows connected but no Internet access
- QR code
- Activation Code
- The computer cannot download an eSIM Profile or find the Discovery Server
- Identification information for the Carrier network
- Install the drivers
- Getting help and contacting Dell Technologies
- Revision history
SIM/eSIM Setup Guide for Windows
Obtaining an eSIM profile from a Carrier network
There are four methods to obtain an eSIM profile from a Carrier network.
Click one of the following methods for instructions on how to obtain the eSIM profile.
- Mobile Plans: Mobile Plans is a Windows-based application where the user can choose, pay, and download an eSIM profile.
- QR or activation
codes sent by the Carrier network:
- The Carrier network sends the user a QR code or activation code.
- The user then enters the activation code or uses the computer's camera to read the QR code and download the eSIM profile.
- Searching a profile
using a Discovery (SM-DS) Server:
- The Carrier network notifies Windows of a new profile.
- Windows automatically checks upon first boot, or users can manually check for updates.
- Your organization
obtains eSIMs in bulk from your Carrier network:
- The company purchases eSIM profiles in bulk from your Carrier network.
- It then uses a management system to download the eSIM profiles.
The customers have to contact the Carrier network to find out which eSIM profile download options are available.
NOTE:A Wi-Fi or ethernet connection is required before a user can use
Mobile Plans to obtain an eSIM profile.
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