Dell Wyse ThinOS Version 8.6 Administrator’s Guide

Troubleshooting

This section describes some basic troubleshooting that you can implement when you experience any problem.

• ThinOS devices allow secure SSL connections—SecurityMode=Full—only after verifying the certificates. In the present scenario, the devices enforce the warning policy after you define a server using a valid IP address.

  The following are the workarounds to avoid the SSL connection issue:

  • Ensure that the device has a valid certificate and the correct time is selected on the device.
  • Define the server by name instead of IP address.
  • Set the value of the global security policy to high.
  • Use the following INI parameter to enforce the high security mode:

    SecurityPolicy=high TLSCheckCN=Yes

• Blast connection—If there is a launch issue, check the remote desktop status and network status; reboot unit few times and the desktop connects successfully.