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Secure Remote Services 3.52 Upgrade to Secure Connect Gateway Supplement Documentation

PDF

System Information and Pre-checks

After you click the Banner or Upgrade Tab, the following window will be displayed will all available links and information needed for the upgrade.

Figure 1. Pre-check Screen

Once you are ready to proceed with the Upgrade, click the "Run Pre-check" button and, a series of Pre-checks will be executed to ensure your system meets the minimum requirements. If there are any failures, you will be notified of the error and given the opportunity to fix the issue and re-run the pre-checks. The following table shows the errors that can be generated during the Pre-check process:

Total Disk Space Check Total Disk Space is less than the minimum "Total Disk Space: Failed - The upgrade for secure connect gateway requires 140 GB of disk space. Go to your Vsphere/Hyper V and adjust the disk space. A reboot of the system will be required after you've made the change."
Unallocated Disk Space Check Unallocated Disk Space is less than the minimum "Unallocated Disk Space: Failed - Please contact Dell EMC Customer Support at 1-800-Dell-Support"
Allocation Script Error Error when creating the new /var/lib/docker partition that is needed for the upgrade download. "Disk Allocation: Failed - We failed to allocate new disk space for your system. You will need to run this manually (provide instructions or KB article link). Contact Dell EMC Support for any help needed (1-800-Dell-Support)
Memory Check System's RAM is less than the minimum "Memory: Failed - The available RAM should be a minimum of 16GB."
Connectivity Check Required ports or Core Services are not reachable

"The following destination host/port(s) are unreachable: Check your firewall ruleset and verify that port 8443 is open:

esrs3-core.emc.com:8443

128.221.236.246:8443

esrs3-coredr.emc.com:8443

168.159.224.236:8443

Refer Port Requirement document

CPUs System does not have the minimum number of CPUs "CPUs: Failed - The system does not have the required minimum of 4 CPUs."
Disk Space Check

Lower partition's disk space is less than the minimum required

  1. / (root directory)

  2. /opt/connectemcVE

  3. /var/log

  4. /opt/esrsve

  5. /opt/connectemc

  6. /var/lib/esrsve

"Disk Space: Failed - There is not enough free space on the following partitions:

/var/log - required free space of 2 GB

/var/lib/esrsve - required free space of 2 GB"

When the Run Pre-check button is clicked, the following window will pop and when the pre-check has completed, the results of the pre-check will be displayed.

Figure 2. Pre-check results

The pre-check is set to timeout after 3 minutes. If the process takes longer than 3 minutes, the following window will pop, and you will be routed back to the window with the Run Pre-check button when you click ok. The pre-check will continue to run in the background, and when you click Run Pre-check again, it will display the results of the pre-check that recently finished.

Figure 3. Error Messages

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