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Dell Shared PowerEdge RAID Controller 8 Cards For Dell PowerEdge VRTX Systems User’s Guide

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Shared PERC 8 card boots into safe mode

In the event of some failure conditions encountered at boot, Shared PERC 8 boots with restricted capability in safe mode without user intervention. In such a condition Shared PERC 8 reports all configured disk drives as Foreign to the management application. The Dell Chassis Management Controller (CMC) displays events generated by the Shared PERC 8 card indicating the reason for booting into safe mode. The following table details the conditions and the corresponding event notifications that are reported to the CMC.
Table 1. Conditions and the corresponding event notifications reported to the CMC . This table describes the conditions, and the corresponding event notifications reported to the CMC.
Category Event Reported To the CMC Description of the Failure Corrective Action
Pinned Cache Controller cache pinned for missing or offline VDs: %s The Shared PERC 8 card preserves dirty cache for a virtual disk that transitioned to offline or was deleted due to missing physical disks. You can restore the preserved cache to the virtual disk once the original drives are reinserted and the foreign configuration is imported.
SAS Discovery Controller booted to safe mode due to critical errors Critical Error during boot - On-board expander FW or mfg image is corrupted - reflash image This issue occurs if expanders are not detected. Reseat the expanders, and connect the cables.
  Critical Error during boot - NVDATA image is invalid - reflash NVDATA image The NVData image is invalid. Contact Dell Technical Support. For more information, see Getting help.
Controller is in safe mode event RAID Controller in Chassis Slot X has entered safe mode with limited functionality due to Controller booted to safe mode due to critical errors RAID Controller in Chassis Slot X has entered safe mode with limited functionality due to Critical Error during boot - All drives will be hidden A controller enters safe mode for the following reasons:
  • Incorrect cable configurations
    • Controllers with a Fault Tolerant cable configuration but both cards are not set to Fault Tolerant mode.
    • The controller is cabled incorrectly and discovery detects a loop, or duplicate SAS address.
See the images in the Installation section to connect the cables correctly.
   
  • Pinned Cache.
Allow cache to flush, this may include reinserting removed disks, or replacing cables.
   
  • Critical errors such as memory errors were found on the card.
Contact Dell Technical Support. For more information, see Getting help.
  Shared PERC 8 controller was flashed from Baseline v6 firmware (23.14.06.0013) to Baseline v5 firmware (23.13.16-0013).
  • NOTE: This operation is not supported.
  Power cycle the VRTX chassis.

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