iDRAC 8/7 v2.40.40.40 User’s Guide

Before installing or running the iDRAC Service Module, should the OpenManage Server Administrator be uninstalled?

No you do not have to uninstall Server Administrator. Before you install or run the iDRAC Service Module, make sure that you have stopped the features of Server Administrator that the iDRAC Service Module provides.

How to check whether iDRAC Service Module is installed in the host operating system?

To know if the iDRAC Service Module is installed on the system,

• On systems running Windows:

  Open the Control Panel, verify if iDRAC Service Module is listed in the list of installed programs displayed.

• On systems running Linux:

  Run the command rpm —qi dcism. If the iDRAC Service Module is installed, the status displayed is installed.

How to check the version number of the iDRAC Service Module installed in the system?

To check the version of the iDRAC Service Module in the system, do any of the following:

• Click Start > Control Panel > Programs and Features. The version of the installed iDRAC Service Module is listed in the Version tab.
• Go to My Computer > Uninstall or change a program.

What is the minimum permission level required to install the iDRAC Service Module?

To install the iDRAC Service Module, you must have administrator level privileges.

On iDRAC Service Module version 2.0 and earlier, while installing the iDRAC Service Module, an error message is displayed stating this is not a supported server. Consult the User Guide for additional information about the supported servers. How to resolve error?

Before installing the iDRAC Service Module, make sure that the server is a 12th generation PowerEdge server or later. Also, make sure that you have a 64-bit system.

The following message is displayed in the OS log, even when the OS to iDRAC Pass-through over USBNIC is configured properly. Why?

The iDRAC Service Module is unable to communicate with iDRAC using the OS to iDRAC Pass-through channel

iDRAC Service Module uses the OS to iDRAC pass-through over USB NIC feature to establish the communication with iDRAC. Sometimes, the communication is not established though the USB NIC interface is configured with the correct IP endpoints. This may happen when the host operating system routing table has multiple entries for the same destination mask and the USB NIC destination is not listed as the first one in routing order.

Destination	Gateway	Genmask	Flags	Metric	Ref	Use Iface
default	10.94.148.1	0.0.0.0	UG	1024	0	0 em1
10.94.148.0	0.0.0.0	255.255.255.0	U	0	0	0 em1
link-local	0.0.0.0	255.255.255.0	U	0	0	0 em1
link-local	0.0.0.0	255.255.255.0	U	0	0	0 enp0s20u12u3

In the example enp0s20u12u3 is the USB NIC interface. The link-local destination mask is repeated and the USB NIC is not the first one in the order. This results in the connectivity issue between iDRAC Service Module and iDRAC over the OS to iDRAC Pass-through. To troubleshoot the connectivity issue, make sure that the iDRAC USBNIC IPv4 address (by default it is 169.254.0.1) is reachable from the host operating system.

On iDRAC Service Module version 2.0 and earlier, when uninstalling iDRAC Service Module from a VMware ESXi server, the virtual switch is named as vSwitchiDRACvusb and port group as iDRAC Network on the vSphere client. How to delete them?

While installing iDRAC Service Module VIB on a VMware ESXi server, iDRAC Service Module creates the vSwtich and Portgroup to communicate with iDRAC over the OS to iDRAC Pass-through in USB NIC mode. After the uninstallation, the virtual switch vSwitchiDRACvusb and the port group iDRAC Network are not deleted. To delete it manually, perform one of the following steps:

• Go to vSphere Client Configuration wizard and delete the entries.
• Go to the Esxcli and type the following commands:
  • To remove port group: esxcfg-vmknic -d -p "iDRAC Network"
  • To remove vSwitch: esxcfg-vswitch -d vSwitchiDRACvusb
  NOTE: You can reinstall iDRAC Service Module on the VMware ESXi server as this is not a functional issue for the server.

Where is the Replicated Lifecycle log available on the operating system?

To view the replicated Lifecycle logs:

Operating System	Location
Microsoft Windows	Event viewer > Windows Logs > System. All the iDRAC Service Module Lifecycle logs are replicated under the source name iDRAC Service Module. NOTE: In iSM version 2.1 and later, Lifecycle logs are replicated under the Lifecycle Controller Log source name. In iSM version 2.0 and earlier, the logs are replicated under iDRAC Service Module source name. NOTE: The location of the Lifecycle log can be configured using the iDRAC Service Module installer. You can configure the location while installing iDRAC Service Module or modifying the installer.
Red Hat Enterprise Linux, SUSE Linux, CentOS, and Citrix XenServer	/var/log/messages
VMware ESXi	/var/log/syslog.log

What are the Linux-dependent packages or executables available for installation while completing the Linux installation?

To see the list of Linux-dependent packages, see the Linux Dependencies section in the iDRAC Service Module Installation Guide.