Identify your order to receive support
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Order status|Invoices|Returns & Exchanges|Contact support
Get help with Order status, Invoices, Returns, Exchanges & Contact support
How to find my order information?
Order Number​A Dell Order Number is assigned to a shipment on your order. If you purchased multiple items, they may ship separately and you will receive an Order Number for each shipment.
Dell Purchase IDThe Dell Purchase Id is a unique numeric order identifier that you will have received if you placed your order through one of our online stores.
More options to find your order
Don’t have your Order Information?
Create an account using your purchase email address to view your order history.
Need to contact us? Find your order to view your contact options.
Most frequently asked questions
There are several reasons that your order maybe delayed:
Payment Processing: If we are unable to process your payment, this will delay the start of production of your order. Part Shortage: Dell may experience part shortages on popular products or when our suppliers experience delays. Weather/Natural Disasters: These delays may impact Dell’s part suppliers or your order after it ships.
Enter your order number above for the most current status of your order. To help you manage your order refer to the “Action Menu” to initiate return, request a cancelation or contact Customer Support.
Enter your order number above for the most current status of your order. To help you manage your order refer to the “Action Menu” to initiate return, request a cancelation or contact Customer Support.
After Production/Shipped Orders:: Orders that have already started the production process or that have shipped cannot be cancelled. If the order is no longer needed you will need to request a Return by entering your order number above and referring to the Action Menu. Return T&C apply.
Unfortunately, once your order has been submitted, it is immediately entered into our order processing system and cannot be changed.
Before placing your order, please make sure you have included everything you need as we cannot make any changes once the order has been submitted. If you need to place an additional order, please contact a Dell sales representative at 1-866-640-3355 or visit us at www.dell.ca and click the Shop Icon.
Easy Online Returns - You can return products that you bought directly from Dell within the timeframe set by Dell’s Return Policy.
- Accept delivery of your order. If your order has an error, or if you want to return your order for another reason, don’t refuse delivery of your order as this will increase the time it takes to credit your account.
- Enter the order number above, from the “Action Menu” click on Return order.
- If you need assistance processing your return you may contact Customer Support from the “Action Menu”.
More options to explore
Dell EMC Orders
Contact your sales representative for assistance.