Inspiron 16 5640

Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.

The following article provides information about restart screen issues when resuming after the Out of Box Experience (OOBE) finishes.

Learn about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3.

Learn about why the Windows key is not working on the Dell preinstalled Ubuntu or Linux operating system.

Information about Windows 11 having an Intel Smart Sound Technology (Intel SST) driver incompatibility problem.

BIOSConnect helps you boot to Dell SupportAssist OS Recovery if there is a hard drive failure or corruption of the original OS Recovery partition.

BitLocker recovery key not working or failed to unlock with this recovery key? Learn how to bypass BitLocker and unlock it from Command Prompt when stuck on the recovery blue screen.

BitLocker prompting for a recovery key after a motherboard replacement? Follow this guide to fix the issue, including suspending BitLocker and adjusting TPM settings.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Driver and Software and Intel Graphics Software Advisories that could be exploited by malicious users to compromise the affected system.

Learn how to replace a Dell laptop hard drive. Find step-by-step instructions for installation, operating system setup, and driver installation.

Learn what to do if you find a device with a Yellow Exclamation Mark on an unknown device that shows ACPI\DELL0033\2&DABA3FF&0.

Learn about the Dell Pair connection notification message.

Learn about the cross mark (x) in System Tray that is seen on Dell DCXXXXX, Dell Pro Essential, Inspiron, or Vostro laptop after Out of Box Experience (OOBE).

Learn about the missing Dolby Vision in MyDell or Alienware Dolby Access when Auto Color Management (ACM) is turned on in Windows.

Information about a "Preparing BitLocker Recovery" message on the screen and shortly after the computer enters the Windows Operating System (OS) Recovery environment.

The article provides information about how to handle HttpsBoot booting to Ediags (EPSA) if SecureBoot is set to Enabled.

Learn how to enable boot from CD or DVD option in the Unified Extensible Firmware Interface (UEFI) BIOS with UEFI boot mode enabled.

The following article provides information about a network connection issue on OptiPlex desktops. Enabling a metered connection stops the Wi-Fi and Ethernet connections from working.

Information about the NVIDIA control panel for the Manage 3D settings crashes in Windows 10 and 11 computers.

Learn about how the Dell Pro Webcam - WB5023 and Dell Webcam - WB3023 must have the microphone enabled to use it.

This article lists Dell computers that have previously been tested for upgrade from Windows 10 to Windows 11, and to update from Windows 11 to Windows 11 2022 Update (build 22H2). Beginning with Windows 11 Build 23H2, Dell will not provide a list of update testing between versions of Windows 11. However, Dell will continue to support the factory installed operating system and updates provided by Microsoft through Windows Update.

Learn what to do when your laptop touchpad is not working (A.K.A. laptop mouse, trackpad, mousepad). How to turn the touchpad off and on, and how to adjust settings for optimal performance in Windows.

Resolve the issue when your Dell laptop keyboard types the wrong letters. Our guide helps with common issues like the keyboard typing wrong letters, incorrect Number Lock settings, and more.

If the drivers you are looking for is not available on the Dell Support website, learn how to download native drivers in Microsoft Windows, Linux (Ubuntu, Red Hat Software, and so on) or ChromeOS.

This article provides information about setting HTTPsBootMode from AutoMode to ManualMode by Dell Command Configure reporting an error.

The following article provides information about a wireless radio switch issue on Dell laptops. Your switch stops working while your laptop is connected to a monitor that has its own Ethernet connection. (For example: The Dell U2422HE or U2721DE monitors.)

Learn how to fix the settings to allow audio using a headset on Inspiron laptops with Realtek Audio.

See the information for guidance on warranty support for laptop batteries in the unfortunate occurrence of a battery failure. Also linked to the article are some further reading on troubleshooting and how to check the battery health status.

Forgot your Admin, System, or HDD password in BIOS? Learn safe methods via BIOS settings, jumpers, or Dell password release code—to reset or clear passwords easily.

Learn how to access the Windows Recovery Environment (Windows RE) on Dell PCs using built-in Windows options, Dell SupportAssist OS Recovery, and Command Prompt. Use this guide to troubleshoot and repair startup issues.

The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer.

Investigate the possible causes of the video issue experienced on your Dell personal computer LCD.

This article provides guidance and direction for activating Windows after a motherboard replacement in your Dell computer.

Discover Dell's display resolution guidelines for LCD panels on our monitors and laptops. We explain what dots and pixels are, introduce you to the Premium Panel Exchange, and show you how to spot bright or dead pixels on your screen.

New Chrome and Edge browser updates restrict local network access by default, impacting experiences on dell.com/support. Learn how to restore functionality by adjusting browser permissions.

This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number.

The information about how to start your Windows 10 or 11 personal computer in Safe Mode with Networking has been moved. See the recommended resource below.

This article details Microsoft's announcement to end support for Windows 10 on October 14, 2025. Learn how to upgrade to Windows 11 or purchase a new device capable of running Windows 11.

Secure your digital life with ease - learn how to install McAfee+ Premium for unparalleled online protection. Click for a step-by-step guide!

Facing camera or microphone issues in Windows 11 or 10? Explore simple steps to resolve privacy settings and get your devices working again on desktops, laptops, and tablets.

Learn how to add (pair) Bluetooth devices in Windows 11 and Windows 10. Get step-by-step instructions to connect Bluetooth devices such as keyboards, mice, speakers, and headsets, and how to troubleshoot pairing issues.

Learn how to reset or reinstall Windows 11 on your Dell computer. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more.

The following article provides information about dealing with a failure message for the dock fan received on WD19 and WD22 docks.

This article takes you through how to configure and get the most out of your Dell PC after installing Linux Ubuntu as your main operating system.

Troubleshoot issues related to the CD, DVD, or Blu-ray drive on your Dell Desktop or Laptop computer.

This article helps you identify the type of optical drive or optical disk issue based on the symptoms and provide links to helpful troubleshooting resources.

Learn how to diagnose and fix CD, DVD, or Blu-Ray drive recognition problems in Windows 11 and Windows 10 on Dell Desktops or laptops.

The following article provides information about the fingerprint enrollment on Dell laptops in Windows Hello.

Deploy WinPE Driver Packs

WinPE 11 driver pack.

Information about User Presence Detection is not being located in MyDell, but in the Operating System on computers released after September 2024.

Dell Client Consumer and Commercial platform remediation is available for multiple vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may exploited by malicious users to compromise the affected devices.

Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00444: Intel® SGX Platform Software Advisory.

Dell Client Platforms require a security update to address vulnerabilities addressed in Intel XMM™ 7360 Cell Modem.

Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin NVIDIA GPU Display Driver for February 2022.

Dell Client platforms require a security update to address the vulnerability identified in Intel-SA-00455: Intel® SGX Platform Advisory.

Dell Client Platforms remediation is available for multiple AMD security vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Platforms require a security update to address vulnerabilities addressed in Intel PROSet/Wireless WiFi and Killer Driver.

Cannot access your NVMe drive due to password lock? Learn your two recovery options: BIOS admin password or PSID (erases all data).

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected system.

This article provides information about Intel 11th, 12th, 13th, and 14th Generation processors, where installation drives are not found during Windows 11 and Windows 10 installation using retail media or downloaded media from the Microsoft Media Creation Tool.

This article provides advanced troubleshooting steps for resolving desktop display issues when common fixes fail. When the common fixes do not resolve the issue, use this guide for detailed troubleshooting steps to help resolve your desktop’s display problems.

This article covers Linux system BIOS settings recommendations.

Learn the steps to use the Secure Boot Default Database (DB) in the BIOS to overwrite the Active DB used to boot the operating system with Secure Boot.

This article provides helpful information and links for basic wireless network troubleshooting. More specifically, this article focuses on 802.11a, b, g, n, or ac networks. This article does not cover Mobile Broadband (cellular-based wireless) or Bluetooth (also known as WPAN).

This article provides a general guide for removing malware on your Dell Computer. Most of the steps are not covered under your warranty and are carried out at your own risk.

Windows Hello is a more personal way to sign in to your Windows 11 and Windows 10 devices with a look or a touch. You get enterprise-grade security without having to type in a password.

Troubleshoot Windows Hello PIN issues on Windows 10. Learn how to change, reset, or set up your Microsoft PIN to resolve sign-in problems and resolve error messages.

Learn how to successfully complete initial activation for your Office 2021, 2024, or 365.

This article provides information about new DDR3L memory shipping on newer laptops. Some information about DDR3 vs DDR3L memory is also listed.

This article describes how to guide a customer through changing the operating system language in Windows 11.

The following article provides information about what memory issues can be seen on your Dell Laptop. Learn how to troubleshoot and resolve them on your laptop.

This article provides detailed information about various reasons why your laptop battery might drain faster than expected. It covers potential causes and helps you to optimize your laptop’s battery life and improve its overall performance.

Learn how to update the BIOS on your computer using the BIOS executable file that is copied to a USB drive from the One Time Boot menu.

The following article takes you through several methods for removing Applications, Programs, and Updates in the Windows 11, and Windows 10 operating system.

This article is a guide to identifying and resolving start-up or power issues with your Dell computer. Is it a No Power with no signs of life? Do you see a No POST with Diagnostic LEDs or Beeps? Is it a No Boot which cannot load the Operating System? A No Video where the device starts but nothing that is seen on the display?

Dell Client Platform Firmware Update Utility remediation is available for an Improper Link Resolution Vulnerability that could be exploited by malicious users to compromise the affected system.

Learn how to deploy, manage, secure and virtualize BYOD, Enterprise client, and mobility solutions from Dell Experts and Peers.

How to use the System File Checker (SFC) command "sfc /scannow" to scan and repair system files in Windows. System File Checker (SFC) helps repair corrupt files that cause boot-related issues.

Information about supported commands for Dell Data Wipe.

Dell Data Wipe securely erases all internal storage via BIOS—ideal for resale, repurpose, or disposal. Protect privacy with enterprise-grade erasure.

Forgot your Dell BIOS password? Learn how to reset system, admin, or HDD passwords securely with Dell Support and regain access to your device.

About hard drive (HDD) and BIOS passwords on Dell computers. Discover setup instructions, troubleshooting tips, and how to handle password issues.

Secure your BIOS or UEFI with an Admin Password (sometimes called Setup Password). Protect your system BIOS or UEFI from unauthorized changes with our step-by-step guide.

Secure your computer at power on. Learn how to set a System BIOS password to prevent unauthorized start-ups.

Protect your data even if your drive is removed—learn how to set a hard drive password in the BIOS on your Dell computer.

For help with troubleshooting Bluetooth issues and information about how to pair (connect) Dell Bluetooth enabled computers to Dell Bluetooth accessories, and steps to resolve issues you may see, see the sections below.

Learn how to setup dual or multiple monitors in Microsoft Windows and troubleshoot dual or multiple monitor issues. Learn how to connect your computer to a TV or a Dell wireless monitor.

Learn how to set up dual or multiple monitors in Windows, adjust dual screen settings, and configure up dual or multiple monitors for better productivity, in Windows 11 and Windows 10.

This article takes you through how to reconnect the Dell Diagnostics Partition to your Linux Ubuntu Operating Install if it did not come from the factory installed with that operating system.

A hard reset is recommended as the first step to fixing many common issues. This process helps by draining residual power that may be causing the problem.

Need to update your Dell BIOS but your power adapter isn't working? We'll show you a simple Windows command that forces the update safely.

This article provides general troubleshooting steps and links to information for your Non-Dell branded printer.

Learn how to cancel Dell consumer subscription support services such as Premium Support. Follow simple steps to end your subscription.

How to create a bootable USB flash drive for BIOS updates, operating system installations, and non-booting computers using the Dell Diagnostic Deployment Package (DDDP).

Update your Dell BIOS using a USB drive when Windows won't boot. Quick F12 menu method for emergency BIOS flashing.

This article provides information about how to troubleshoot and resolve battery-related issues on a Dell laptop. Find information about how to use, maintain, and troubleshoot a battery-related issue on a Dell laptop.

The following article provides sound or microphone function troubleshooting for Alienware headsets.

Learn what a Customer Self-Replaceable (CSR) or Customer Replaceable Unit (CRU) is and guidance on how to replace these parts.

Learn how to activate Windows 10 without a product key on Dell Personal Computers. This guide explains digital entitlement and Windows 10 activation without a product key installation and setup.

Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues.

The following article provides information about the proper way to insert and remove the USB Type-C connector on Dell laptops and devices. (For example: Docking Stations and Monitors.)

Dell Client Platform remediation is available for a Realtek Bluetooth Driver Vulnerability that could be exploited by malicious users to compromise the affected system.

Learn about various tasks that customers commonly perform to tailor Windows 10 to their liking.

Learn about the Dell Depot Diagnostics Service and how this process works to help you resolve system problems.

Dell Client Platform BIOS remediation is available for a Stack-based Buffer Overflow Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for an EDK2 vulnerability that could be exploited by malicious users to compromise the affected system.

Dell is aware of the new side-channel analysis attacks (also known as Meltdown and Spectre) affecting many modern microprocessors that were discovered and published by a team of security researchers on January 3, 2018 (CVE ID: CVE-2017-5715, CVE-2017-5753, CVE-2017-5754)

Dell Client Consumer Platforms have been updated to address a pointer issue vulnerability.

Dell Client Platforms require a security update to address vulnerabilities addressed in INTEL-SA-00369 Intel Graphics Driver Advisory.

Dell Firmware Update Utility has been updated to address an arbitrary file overwrite vulnerability.

DSA-2020-110: Dell Client Platform Security Update for Intel-SA-00334 Vulnerability

Select Dell Client Commercial and Consumer platforms require an update to address an improper access control vulnerability.

Dell Client platforms require a security update to address vulnerabilities in Intel CSME, Server Platform Services, Trusted Execution Engine, Intel Active Management Technology and Intel Firmware.

Dell Client platforms require a security update to address vulnerabilities in the Intel® Graphics Driver for Windows

Learn how to shut down, use sleep and hibernate modes, edit power plans, and prevent your Windows 11 or Windows 10 computer from turning on during hibernation. Follow the steps to optimize power settings.

This article provides information about accessing and using Purchased Apps in Dell Optimizer (DO) version 6.x.

How to enable Tablet Mode in Windows 10 when using your 2-in-1 laptop and learn how to disable Tablet Mode if necessary. This guide also covers Autorotation on laptops, including steps for enabling and disabling Autorotation for improved functionality.

Create and manage disk partitions in Windows 11 and 10. Additional information can be found in the linked content from Microsoft.

Refer to the Setting up a Mobile Broadband Connection or Checking Your Data Usage sections for help with managing your data usage in Windows 10.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

This article discusses how to download and install Foxit PDF Editor (formerly Foxit PhantomPDF) that is sold on Dell computers.

Dell Client Platform BIOS remediation is available for multiple vulnerabilities in 2025.2 Intel Processor, Intel Processor Indirect Branch Predictor and Intel Processor Stream Cache that could be exploited by malicious users to compromise the affected system.

This article describes resolving the "Not enough space on drive" error that occurs when attempting to download large files from Dell online applications such as Dell operating system recovery images.

Having Wi-Fi issues on Windows 10 or 11? Troubleshoot WiFi issues like cannot connect to this network, computer not connecting to WiFi, or wireless Internet not working.

Looking for an International Mobile Equipment Identity (IMEI) number for your Windows laptop? Search for and find the International Mobile Equipment Identity number on Windows10 and 11 with this IMEI finder guide.

Your Dell computer does not fully go into sleep mode? Learn how to fix Dell computers that do not go to sleep by updating BIOS, drivers, adjusting settings, and more for Windows 11.

Explore the power of Dell Optimizer - your guide to enhanced performance, AI-driven optimizations, and seamless Windows experiences. Learn more now.

Securely erase data from your device before Trade In or Recycle by following our step-by-step instructions for Windows, Android, and Apple devices.

The following article provides information about resolving reliability errors such as a failure to detect the drive, or Blue Screen issues. They are identified with Micron PCIe Non-Volatile Memory Express (NVMe) 2200S solid state drive (SSD)s. (Despite having installed the Micron 2200S 1060 firmware.)

Use our guide to learn how to successfully install Windows 11 and Windows 10 on a Dell computer with a Dell Windows Recovery DVD.

See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.

This article provides information about how to run the LCD built-in self-test (BIST) diagnostics on a Dell laptop. The LCD built-in self-test (BIST) diagnostic helps analyze and identify if the screen abnormality on a Dell laptop is inherent to the LCD screen.

Learn how to identify and resolve noise issues on your Dell laptop PC. Find information on isolating noise related issues and common troubleshooting steps to resolve noise problem on a Dell laptop PC.

This article contains information about how to identify and resolve noise issues on Precision Desktop Workstations.

Learn about the impact of KB5025885 on Windows Updates after May 09, 2023 that may prevent the booting of Microsoft Windows. Potential workarounds are also provided.

Resolve no audio issue while playing YouTube on Google Chrome.

Discover the step-by-step instructions for installing Adobe software on your Dell computer in our comprehensive guide, ensuring a smooth installation process.

Discover how to disable Windows Defender when using a third-party antivirus. Follow these steps to permanently disable Defender in Windows using the Group Policy Editor.

Encountering installation problems with Dell SupportAssist for Personal Computer's and tablets? Learn how to fix installation issues with our step-by-step guide.

Learn how to activate Microsoft Office 2019, 2021, 2024, or 365 on your Dell computer. Follow our instructions for activation, system requirements, and troubleshooting tips for smooth setup.

Install or reinstall Windows 11 or 10 on Dell computers using ISO recovery media. Download the ISO, create a bootable USB or DVD, and restore or repair your system.

Dell Digital Delivery remediation is available for an Insufficiently Protected Credentials vulnerability that could be exploited by malicious users to compromise the affected system.

This article provides a step-by-step guide for upgrading your supported Dell device to Windows 11, including information about Dell drivers and common issues.

Follow the instructions to help resolve the issue were the LCD brightness constantly changes depending on what is shown on the screen.

This article has the answers to the most frequently asked questions about DisplayPort. This covers it as a Protocol and as a Port and Connector on Dell laptops, tablets, and desktops.

The Dell Parts and Repairs selector show what Dell-certified memory, storage, drives, media, batteries, parts, and upgrades are available for purchase.

The following article provides a step-by-step guide on how to revert a Dell computer with a custom BIOS splash screen to the default Dell Splash screen.

This article provides information about how to return service parts to Dell in the United States Region only.

Learn how to report a lost or stolen Dell laptop or desktop, including necessary details. Follow our guide for timely action and how to contact Dell Support.

If you cannot find exactly what you are looking for, our Trade In-related Frequently Asked Questions can help.

Learn how to reset the BIOS or UEFI to factory default settings on a Dell laptop. Follow step-by-step instructions for UEFI BIOS utility factory reset, resetting BIOS without display, and restoring BIOS in Windows 10 and Windows 11.

General Information about video displays that includes video connections and multiple displays.

Refer to the guidelines about the replacement of common parts for Dell laptops.

This article provides information about how to optimize the memory using the Disk Defragmenter option.

Dell monitor not turning on? Discover troubleshooting steps for intermittent power issues or an off LED. Learn how to check cable connections, test power outlets, and more to resolve power problems.

Resolve "No bootable devices were found" error on laptops and desktops. Learn how to fix no boot device available, detected, or found by switching to UEFI mode and reinstalling Windows 10 or Linux.

Enhance your Dell computer's speed with our comprehensive guide. Resolve slow performance issues in Windows 11 or Windows 10 by optimizing settings, drivers, and more.

The following article provides the information about capturing an Event Trace Log (ETL). It includes the ETL and other files that can assist Dell in troubleshooting wireless issues that are only seen at customer sites.

Windows BitLocker has become a solution for people using Windows to encrypt and secure your data. The following is how to enable and disable BitLocker using the standard methods. We do not discuss the utilization of a USB as a Trusted Platform Module (TPM) replacement and do not discuss Group Policy changes for advanced features. Domain level Group Policy changes and network-managed BitLocker setups are Best Effort and are out of the scope of support. Supported configurations are limited to single computers and locally managed BitLocker setups.

To help with locating previously stored BitLocker recovery keys, this article describes the different storage options that each Windows operating system supports.

Learn how to roll back a device driver to a previous version on Dell computers running Windows. Restore stability by following these simple steps to resolve driver conflicts or issues after an update.

This article provides information about webcams and their use in Dell laptops and desktops with the Ubuntu operating system.

How to take care of your Dell laptop with best practices for cleaning, maintaining, and ensuring it lasts longer. Understand essential laptop care and transport guidelines.

Learn how to create a new My Account and import your customer and order numbers if you have lost or forgotten your My Account email address.

The keyboard does not respond, and the keyboard clicks when typing in Windows 11 or Windows 10. This is a result of accidentally enabling Filter Keys.

The following article has information about downloading Microsoft Office from My Account (previously Dell Digital Locker.)

Steps to switch DW58XXe WWAN cards from 3G to 4G after 3G network shutdown.

See the section that matches the code you received, and follow the instructions listed in the Next Steps column. The 2000-8NNN informative messages below are unlikely to be displayed unless they deal with removable devices or media.

This article is a guide to the various types of solid state drive (SSD) that fit in the PCIe connector on your motherboard. This guide also explains what is involved in using such a drive as your main boot driver on a Dell computer.

Information about using the Windows POWERCFG command to create a Battery Report to help troubleshoot possible battery issues.

This article provides information about basic safety precautions that everyone must take before accessing the internals of a computer or electrical equipment. Find information about how to protect against electrostatic discharge (ESD), prevent electrostatic damage to the components, and take safety precautions when lifting electronic equipment.

This article provides information about how to identify damage to the AC adapter of Dell computers. What are the different types of damage that can occur compared to normal wear and tear?

This process can help resolve problems where the laptop battery discharges quickly or the battery percentage drops suddenly (example: 20% charge to 6% in a short timeframe.)

How to determine the firmware version of your storage device and update it if required.

The following article is about a newly installed solid state disk (SSD) that Disk management does not detect. This is on the Windows 11 and Windows 10 operating systems with Storage Spaces set up.

Learn how to change your Blu-Ray (BD) player's region code. This guide covers finding your disc's region, understanding Blu-Ray player Region Codes, and step-by-step instructions.

This article provides information about "New Technology (NVMe, Skylake chipset, and so forth…)" and their interaction during Windows installation on computers with the Intel Skylake Chipset.

This article provides information about hard drive encryption along with an explanation of BitLocker and troubleshooting steps to resolve hard drive encryption-related issues on a Dell computer.

Learn the steps to modify language settings in Adobe Acrobat 2017 and later. Follow our guide for a seamless language switch. Get expert tips now.

This article explains how to fix a hard drive locked error when installing Windows 10.

The following article is a guide to a quick fix for On-screen Windows errors seen after changing your computers Serial AT Attachment (SATA) mode.

This article discusses computers not able to power on after being turned off for a long period of time due to battery storage mode and how it affects the CMOS battery shelf life.

Learn about various issues when upgrading a computer from Windows 7 or Windows 8.1 to Windows 10.

How to troubleshoot hardware error codes including PSA and ePSA, hard drive, and printer errors as well as Windows error codes.

Understand what an optical drive is in a computer. Compatibility information about the various types of optical disc drives (ODD) and different types of optical discs.

Learn how you can fix the issue of extra or "ghost" monitors showing up in your Windows Display Settings.

Your product's manuals, user guides, and other documentation contains the information that you must have to get the most out of your Dell product.

Learn how to clean (erase data or wipe data) and reset your hard drive. This guide covers wiping, cleaning up your hard drives (HDD), and securely removing all data to prepare your drive for reuse or sale.

Learn how to run the CHKDSK utility provided in Windows 11 and Windows 10 to correct file errors or bad sectors on a hard disk.

Dell Diagnostic Tools

This article provides answers to frequently asked questions about Dell drivers and how to use the Dell Support Drivers website. Learn what Dell drivers are available, how to download and install a Dell driver, and more.

Basic info to help when you have forgotten your Windows password. This article has been superseded by the operating system specific articles within.

Steps for making your wireless network connection turn off when you connected a wired network connection.

Explore this article to troubleshoot wireless networking for your home network on Windows 11. Also, for help with setting up, connecting, sharing files, photos, music, and troubleshooting your wireless network see the appropriate section.

This article provides information about why older Dell laptops do not have the WPA3-Enterprise security option.

The following article provides information about updating the BIOS on your computer using the DellConnect feature. This feature lets you update the BIOS to the latest revision outside of the Operating System.

Windows S-Mode devices are streamlined for security and performance. To maintain both, drivers can only be updated through Windows Update / Windows Update for Business (WUfB).

This article provides information about how to properly connect USB Type-C cables into laptops and monitors to avoid damaging the cables.

This article gives you information about fixing your Dell laptop or desktop that shows a square artifact in the middle of your screen.

This article gives information about a scenario where a Dell BIOS update fails when done through Windows Update.

The following article provides information about the usage of the Windows troubleshooting resource: The Wireless Network Report

The following article provides information about video as it applies to Dell computers using the Ubuntu operating system.

The following article provides a reference that takes you through the Terminal conventions you must know. Knowledge of Terminal commands is needed in order to get the most out of the Linux Ubuntu Operating System on your Dell computer.

The following article provides information about how to enable the microphone on your computer using the Ubuntu operating system.

The following article provides information about the common terminal commands in use with Ubuntu Linux.

How to update your Dell BIOS using the Dell Update Package (DUP) format. Includes detailed instructions for OptiPlex, Latitude, Precision Workstations, Inspiron, Vostro, and XPS models.

The following article provides information about how to resolve a start-up or log-in issue in Ubuntu when restarting after running driver and software updates.

Detect and remove spyware, malware, and adware on Windows with Windows Defender. Follow steps to scan, update, and protect your personal computer against infections for enhanced security.

The following article is a guide to upgrading your Ubuntu operating system. Step-by-step instructions to upgrade to the latest version available for your Dell laptop or desktop.

Learn how to fix desktop offset issues by updating drivers, adjusting display settings, and matching screen resolutions.

Learn how to resolve a USB 3.0 device recognized as USB 2.0 device on a Dell computer.

Learn how to troubleshoot the ambient light sensor (ALS) to resolve dim LCD issues, flickering, or intermittent brightness.

General information about what the Switchable Graphics option does on select Alienware and Dell laptops.

The following article provides information about setting up multiple screens using the Ubuntu operating system on your Dell computer.

The following article provides information about the Absolute module interface that is replacing the Computrace module in recent Dell BIOS updates.

The following article provides information about the various keyboard shortcut commands common to Ubuntu Linux for use with your Dell Computer.

The following article provides a guide to the Video connectors. How to resolve No Video issues where the user has plugged up to the wrong ports on the monitor, computer, or any combination of the above.

This article provides the information about resetting the BIOS default configuration on a system not matching the BIOS settings that are configured from the factory.

Information about facilitating the Pre-Boot Execution (PXE) boot process when using a USB-C or Thunderbolt Ethernet adapter.

The following article provides information about how to identify and resolve a wireless network issue on your Dell laptop or desktop with Ubuntu Linux installed.

This article provides information about how to use the Ubuntu Linux operating system installation. How to create and use multiple custom partitions on the hard drives in your Dell computer.

This article provides answers to the most frequently asked questions about the High-Definition Multimedia Interface (HDMI) port on a Dell computer.

Know how to install Ubuntu on a USB drive to troubleshoot system issues. Follow step-by-step instructions to create a bootable USB and run Ubuntu without affecting your installed Operating System.

The following article provides information about setting a preferred wireless band of 2.4 GHz, which should aid in successfully tethering from your iPhone mobile device.

The following article is a reference to the various terms used in Ubuntu Linux. This is so that its structure can be described in a logical manner. (Terms can overlap between operating systems and sometimes mean two different things simultaneously.)

How to calibrate monitor color in Windows 11 and Windows 10 to correct yellowish tint and improve display accuracy. Follow this guide for adjusting gamma, brightness, contrast, and color settings.

This is a list of frequently asked questions to help troubleshoot, repair, and use the USB connectors and ports on your Dell computer.

This article takes you through installing Ubuntu as a dual boot on a Dell computer with a Windows 8 through Windows 11 operating system.

This article describes the PowerShare (Power Share) feature on Dell laptops that allows USB devices to charge when the laptop is on battery power. (For example: Cellular phones, CD players, DVD players, MP3 players, and so on.)

Resolve no video issues with HDMI to DisplayPort adapters. Learn about active and passive options, ensuring compatibility with Dell computers.

Learn how to back up and restore in Windows 10 with File History.

This article provides information about how to check the hardware specifications of a Dell computer on the Dell.com/support website, in the BIOS, or using the DirectX diagnostic tool.

Learn how to enable or disable Hardware Virtualization on a Dell computer.

This article contains information about steps for identifying unknown devices in Windows Device Manager.

Learn how to downgrade your Dell system BIOS safely. Step-by-step instructions for downloading and downgrading to a previous BIOS version Resolve issues with ease.

This article provides instructions on how to create a bootable USB flash drive using the Diskpart utility.

How to set your NVIDIA card as the primary GPU, enable NVIDIA video, and switch graphics mode to switchable graphics on Dell laptops. Improve video performance and resolve issues with your frames per second (FPS), video quality, and resolutions for gaming and multimedia.

The following article provides information about updating the BIOS on your Dell desktop or laptop running Ubuntu or some other type of Linux?

This article details the types of ports and connectors that you can find on a computer. Computers that Dell is shipping or has shipped in the last 15 years. We also provide a guide to the older color code convention for ports and connectors.

Follow these steps to resolve a "Power surge on the USB port - Unknown USB Device needs more power than the port can supply" error in Windows 10.

The following article provides information about accessing the Unified Extensible Firmware Interface (UEFI) or BIOS with Microsoft Windows 10 or 11 on a Dell computer.

Fix BIOS corruption on Dell computers with BIOS recovery methods. Learn how to recover the BIOS using auto-recovery when BIOS corruption is detected and the power status is inadequate.

Learn how to access a Microsoft Account (MSA) to locate a BitLocker recovery key by following these step-by-step instructions.

Windows Reliability Monitor is a Windows application that assists you in the identification of software issues.

Applications may appear with blurry text in Windows 8.1 or Windows 10. This article provides information about how to resolve the issue.

Learn how to export Event Viewer logs in Windows 11, 10, 8, and 7. This guide explains how to save logs, check system logs, and view application logs using Event Viewer. Ideal for troubleshooting and system diagnostics.

Find the factory installed operating system on your Dell computer at Dell's Support Website.

Learn the steps to prevent Microsoft Teams 2.0 from slowing down your Windows 11 startup. Follow our guide to disable auto start effortlessly.

This article walks you through the process of enabling the Windows Virtualization Based Security (VBS)/Hypervisor Enforced Code Integrity (HVCI) feature on a Dell computer.

Learn step-by-step instructions to open Task Manager in Windows 11. Learn Task Manager shortcuts, hotkeys, and how to open Task Manager with the keyboard.

Explore steps to reset your Microsoft password online and on Microsoft products. Resolve Microsoft Account (MSA) issues quickly.

Learn how to change the default center-aligned taskbar in Windows 11 to be left-aligned. Follow this guide to customize the Windows 11 taskbar placement.

Learn the process of running the PC Health Check app on Windows 10. Ensure that your computer meets Windows 11 requirements with this step-by-step guide.

This article contains information about a Windows Defender feature blocking Windows temporary folder access.

What is Modern Standby and how it compares to S3 Standby on Dell computers. Find how Modern Standby improves battery life and enables faster transitions.

Resolving Windows Update failure to update.

See the Suggested Quick Fixes for a desktop or laptop keyboard not working and the keyboard troubleshooting sections for help with resolving your keyboard issues.

Find out more about how to clean your Dell equipment.

Explore the Windows 10 Magnifier Tool and its modes: Full Screen, Lens, and Docked. Check how to switch between these modes to enhance screen magnification and functionality on your Windows 10 system.

Learn how to download Windows Debugger (WinDbg) and run it to read minidump files and troubleshoot bluescreen errors in a Windows operating system.

Having trouble with File Explorer not responding in Windows 10? Follow this guide to resolve issues by clearing history, resetting folders, and restoring default settings. Restart your computer to fix the problem.

Learn How to clear memory on Windows using a batch file. Optimize your computers performance by removing cache and temp files with this step-by-step guide.

You can change how you get notifications in your Windows 10 Action Center.

The following article shows you how to fix Window Autopilot Domain issues after replacing parts or receiving a computer replacement. This applies to computers that run Windows 10 and Windows 11.

Windows 10 activation Error Code 0xC004C008 issue on a new system received from Dell

Resolving an error with the hard drive reporting as locked trying to repair or recover a Windows 10 installation from the Windows Recovery Environment.

Learn how to manage Windows 10 ISO files with oversized install.wim for FAT32. Splitting or extracting the install.wim can solve the issue.

Learn how to disable OneDrive in Windows 10 operating systems and all applications. Follow these steps to remove OneDrive completely.

Learn how to check what version of Windows 11 or Windows 10 is installed from a Windows ISO file.

Learn how to do a clean boot in Windows 10 or 11 using MSConfig. This method helps identify software conflicts by starting your computer with only essential services and drivers.

The following article provides information about the availability of the Dolby Digital Plus codec on Dell Windows 11 based computers.

Information about hardware that is not supported in Windows 10 on Dell computers that were released in 2024 and later.

Information about Intune not deploying Dell Optimizer version 4.2.2 if it is downloaded from the Microsoft Store.

This article covers how to obtain product support for Intel Unison.

This article describes an issue where the Smart Byte application displays "Smart Byte Service requires an update. Launch browser?" Error.

The following article provides information about the deregistration of Microsoft Autopilot enrolled Personal Computers that require a motherboard rework or system exchange.

This article explains how to recover the standard Windows energy saving plans in case they are missing or faulty.

The following article provides information about when you must remove a windows update and how you would be best to do it.

Windows fails to activate automatically after having the motherboard replaced. The Windows activation status changes to error 0x803fa067.

This article explains how to set the power profiles to decrease the throttling of the CPU.

The following article is an overview of the Dell Command Configure, Power, Monitor, and Update Utilities. It links to the latest information available about them on the Dell support site.

The following article goes through the various ways that you can use a computer running the macOS operating system to help recover a Dell Computer. (macOS was previously Mac OS X, or OS X.)

Learn how to check what processor you have in your Dell computer. Follow simple steps for Windows and Linux to check the processor generation and model.

This article describes the support scope for personal computer Game Pass and the Xbox app on Dell devices.

The following article provides information about why some laptops shut down, enter into hibernation, sleep mode, or lose video. This can happen whenever certain types of metallic or magnetic devices are placed on top of them. (For example: Smartphones, Smartwatches, and so on.)

This article provides the information about reinstalling individual modern applications that are included with Windows 10.

How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.

Support for the Error Code 0xc0000034 seen in a Windows 7, 8, and 10 No Boot situation.

The following article provides information about an issue with Windows 10 reporting that you are signed in with a temporary profile on your Dell computer. It takes you through various methods to resolve this.

This article contains information about how to fix audio driver issues after installing Windows 10 Update KB4343909.

The following article provides information about how to resolve the rare occasions when Windows Out of box experience (OOBE) fails. This is seen when you start the out of box setup on your Dell computer.

The following article is a guide to the Microsoft Configuration (MSCONFIG) utility in Windows 11 and Windows 10 operating systems on Dell Laptops and Desktops.

Learn to set up email on your Dell computer, including Gmail, Microsoft Office Outlook, and Outlook.com. Configure your email and get troubleshooting tips.

Information about Dell recovery and OS reinstallation using Direct Media USB.

This guide is a series of questions commonly asked about the Microsoft 365. (Formerly Office 365.) If your answer is not found here, use the website links at the bottom of the page.

This article provides information about quickly getting up and running after updating to the Windows 10 operating system.

This article provides troubleshooting steps to resolve issues with sleep or hibernation mode on a Dell desktop or laptop running on Windows 11.

The following article provides information about how to reset Windows Hello. These steps are required if the options gray out after upgrading your Trusted Platform Module (TPM) on a Dell laptop or desktop.

Learn how to open Device Manager using shortcuts, commands, and CMD. Covers device manager shortcut, device manager command, and how to get to Device Manager in Windows 11 and Windows 10.

Explore how to download and install McAfee products purchased at Dell. This guide covers McAfee LiveSafe, Small Business Security, Business Protection, and McAfee+ Premium. Get started with your McAfee subscription today.

Learn how to type special characters on a keyboard in Windows. Learn about alt codes, the Character Map, and shortcuts to type symbols with the keyboard.

This article provides information about support notifications for driver updates. Learn how to create and manage notifications for your Dell products.

Learn how to install or upgrade RAM on your Dell computer, whether it is a laptop or a PC. Step-by-step guide to upgrading and installing system memory on your device.

The following article provides information about How to increase RAM using USB drive in Windows 8 & 10. You can increase the RAM by using ReadyBoot or Virtual Memory.

The following article provides information about how to set the asset tag information in the BIOS. Using Dell Command | Configure or Client Configuration Toolkit (CCTK) for computers running a Windows operating system.

Discover steps to resolve Windows 10 shutdown issues with our guide. Learn about the Fast Startup feature, full shutdown methods, and command-line solutions. Ensure that your system shuts down completely for optimal performance.

Learn about the Driver Detection not Available message that appears on the Dell support driver download page.

The following article provides information about the various ways to set up a Windows Hello PIN login. Windows Hello is designed for laptops, tablets, and desktops running the Microsoft Windows 11 and Windows 10 operating systems.

Explore step-by-step instructions to verify the original installation date of Windows on your Dell computer.

This article provides the steps for changing the Computer Name on a Dell computer if it shows Desktop-XXXXXX.

The following article provides information about why Dell laptops and desktops may slow down over time and how you can fix this on your device.

Having problems with sleep or hibernation on your Dell laptop or desktop? Learn how to troubleshoot Windows 10 and 11 sleep mode, hibernation settings, and power issues with solutions.

This article is a guide to clear the cache and browser history for common browsers. Browsers that are used on Dell computers with the Windows 10 and 11 operating system.

This article provides a solution to your Windows 10 computer sticking in an infinite loop when starting up.

This article provides instructions on how to run Windows Startup Repair in Windows 11 and Windows 10. Startup Repair is a Microsoft Windows feature that can fix problems with files that are required to boot the operating system.

How to add apps to the startup folder in Windows 10 using simple steps and commands. Optimize startup programs for a faster boot and know the use of the shell startup command.

Know all about Windows command prompts - including basic commands list, running commands prompts, access previous commands, most used commands, and related helpful information.

The following article contains information about multiple troubleshooting steps to fix sleep, suspend, and hibernate issues on Windows computers that turn on.

Steps to fix an Outlook 80090016 error after you have the system board replaced on your Dell computer.

The following article provides information about how to boot to the Windows 11, or Windows 10 advanced startup options menu on your Dell computer.

If the customer restores the computer back to the factory image, the removed application list can incorrectly show "McAfee LiveSafe" as a removed application.

The following article provides troubleshooting instructions to identify and resolve an input device issue on a Dell computer running the Ubuntu operating system. (Touchpad, Mouse, Touchscreen, and so on.)

Discover how to quickly locate the 20-digit Dell PPID (Part Piece Identification) number on any Dell component. Complete walkthrough for batteries, adapters, monitors, docking stations, keyboards, mice, and motherboards with both physical and digital methods.

For help with replacing the CMOS (coin-cell) battery on your Dell laptop, see the documentation of your computer.

Learn how to find or Identify the wireless (Wi-Fi) network adapter on your Dell computer to update drivers and check Wi-Fi compatibility.

This article discusses the power delivery capabilities of the USB-C Ports on Dell laptops.

This article discusses an Insufficient USB Power error when connecting an iPhone to a Dell laptop USB Type-C port.

Some newly purchased Dell computers may experience an issue activating Microsoft Office. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your Microsoft Office software.

This article deals with providing links to further information about the various types of Microsoft Office supported by Dell on the various Windows Operating Systems.

Some newly purchased Dell computers may experience an issue activating Game Pass. For customers who have contacted Dell Technical Support and have been approved to be given a replacement key. This article explains how to obtain and use the key to activate your entitled Game Pass offer.

Fix common mouse issues like restoring your pointer, why your mouse is not moving, and troubleshooting a slow or unresponsive pointer.

This article provides step-by-step instructions on how to boot into safe mode in Windows 11 or Windows 10.

This article serves as a guide to provide useful tips and guidance on arranging an out of warranty repair for your Dell computer.

Learn to distinguish M.2 cards, including slots, keys, sizes, and types. Understand M.2 slot functionality, M.2 and PCIe interfaces, and the M.2 platform's versatility.

This article describes the TPM firmware update process.

This article provides information about how to connect a monitor or projector to a Dell desktop, all-in-one, or laptop. Learn about the different types of video connectors, configure video settings and helpful links to troubleshooting guides.

Help with work order status, Service Request status, warranty status, how to diagnose computer hardware issues and how to setup a repair when needed. And getting information about our automated support tools, shipping, delivery, and accidental damage coverage.

How to calibrate a touch screen with this guide. Follow our instructions for Dell touch screen calibration, adjusting touch sensitivity, and configuring Windows touch screen settings to ensure accurate performance.

This article provides information about different backup data options in Microsoft Windows.

This article is a guide to identifying and resolving problems with the Ethernet connection on a Dell laptop.

Changing the advanced Wi-Fi adapter settings in Windows may help to prevent slow performance and intermittent connection. Follow the instructions for steps on how to access these settings.

Having trouble with external speakers not working on your Personal Computer? Learn how to fix external speaker issues in Windows, including solutions for Personal Computer speakers not working, set default output, running diagnostics, and update drivers.

Learn about repair options for a cracked or broken LCD screen on your Dell laptop, Venue phone, or tablet.

Learn how to defrag your hard drive with the disk defragmenter in Windows 11 and Windows 10. Improve performance by reducing fragmentation and speeding up your personal computer.

Learn how to change the display or video settings in Microsoft Windows 11 and Windows 10 on your Dell computer. Find information about how to change the screen resolution, refresh rate and size of fonts, icons and improve text.

Learn how to use Windows Push-Button Reset to restore your Windows operating system to factory settings.

Learn how to troubleshoot and resolve a CD, DVD, or Blu-ray drive not writing or recording data to a disk. Find information to diagnose and resolve issues if your CD, DVD, or Blu-ray drive is not able to write, burn, record to a disk.

Learn about PCI and PCI Express, their differences, and how they enhance computer performance. Discover common PCI Express errors and troubleshooting steps to resolve issues.

This article describes an issue where the TPM cannot be configured because it is in an owned state.

This article provides information about using the AC adapter of your Dell laptop while traveling to another location.

Lithium-ion Polymer batteries are housed in a flexible multi-layer pouch, which may sometimes swell for various reasons.

Learn how RAM speed and memory capacity impact your computer's performance. Explore what more RAM does, how to check RAM MHz, and why RAM speed matters for efficiency.

Identify if you have any valid concerns about the thermal and fan speed levels on your Dell laptop.

Learn how to troubleshoot issues with your CD, DVD, or Blu-ray drive on Dell desktops and laptops. Follow these steps to resolve problems with unrecognized or unreadable disks.

Learn how to troubleshoot Precision Touchpad problems in Windows. Fix cursor movement issues, adjust sensitivity, update drivers, and enable or disable touchpad settings.

This article provides information about how to troubleshoot and resolve common hard drive (HDD) or solid state drive (SSD) issues on a Dell computer.

Learn how to create and then log in to a local account in Microsoft Windows.

What surge protectors are, how they work, and why they are essential for protecting your electronics from power surges. Find out how to choose the right surge protector and understand their lifespan.

Is your personal computer overheating or your laptop running hot and shutting down? Learn the causes of laptop overheating, how to prevent an overheating laptop, and steps to fix a computer that overheated and shut down.

This article provides information about System Restore in Microsoft Windows. Learn how to create a restore point and how to restore the system files and settings in Microsoft Windows. Find step-by-step instructions to recover the computer using the System Restore feature in Microsoft Windows.

Learn how to create a Windows password reset USB flash drive in Windows 11 and 10. Use a password recovery USB flash drive to reset your Windows login password.

This article provides information about how to troubleshoot and fix issues if the computer fan is not working, the fan noise is loud, the fan is spinning slowly, and so on.

Create a Windows 10 recovery media for your Dell computer. This guide covers using a Windows recovery disk or USB to restore Windows if there are system issues. Essential for reinstallation and troubleshooting on Dell PCs

See the options for performing a computer restore, resetting Windows installation, or restoring Windows to factory condition on a Dell computer.

Transfer Outlook email, calendar, and contacts to another computer using a PST file. Learn how to export Outlook items to an Outlook Data File (.pst) and import them seamlessly.

The following article explains how to reseat the keycap when a key falls off the keyboard on a Laptop.

When you want all the wireless connections (Wi-Fi, Bluetooth, or Mobile Broadband) turned off, you turn on airplane mode. This is needed when traveling on an airplane (and is why it is called Airplane Mode). When you are having issues not being able to turn airplane mode off, follow the steps to force airplane mode off.

This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.

This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.

Learn to install printer drivers from older Windows versions when current drivers are unavailable. Includes instructions for resolving compatibility issues for inkjet and laser printers.

Learn how to clean up disk space in Windows. Find out what is taking up space on your hard drive and discover ways to free up disk space effectively.

Experiencing slow performance on your personal computer? Find effective troubleshooting steps to resolve lagging issues and enhance your Dell personal computer's speed and efficiency.

Learn how to restore the Microsoft Windows taskbar and Start menu if they are missing from the screen.

Follow the steps when the wired adapter did not connect.

Why some laptops produce high-pitched buzzing noises and how to reduce them. Discover tips like enabling bus mastering devices to minimize noise caused by the processor's power state.

This article provides information about how to resolve an issue with a TPM error during BitLocker Encryption. The error that is reported is "A required TPM measurement is missing."

This article provides information about the Dell client drivers and downloads update release schedule.

Learn how to connect a laptop or computer to a TV using the different connection options (wired and wirelessly). See the guides on how to project, stream to a TV for seamless viewing.

Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems.

How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.

Troubleshoot multiple monitor issues and fix common external monitor connection issues. Find steps to resolve display issues when using multiple monitors in Windows.

This article is a guide to resolving the error 2000-0251 when launching the ePSA diagnostics on a Dell computer.

This article provides information about how to download and install or update Dell drivers for your Dell desktop, laptop, all-in-one, workstation, printer, monitor, tablets, and so on.

This article provides information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions to fix USB issues if a USB port is not working.

This article provides information about Command Line switches to employ when managing Dell BIOS updates.

The Dell Command Suite is the name of our industry-leading Client Systems Management tools.

This article describes a how to troubleshoot a Bluetooth device loses connection intermittently in Windows 11 and Windows 10.

How to wake up your computer from sleep mode, troubleshoot monitor standby issues, and resolve why your monitor keeps going to sleep in Windows 10 and 11.

This article provides information about various methods to reset or reinstall Windows 10 on your Dell computer.

This is an article that takes you through identifying and repairing a virus or malware infection on your computer. Dell strongly recommends you recover your system image on the computer instead.

This article provides information about Dell laptop battery guidelines. Find information about installation, maintenance, extend battery life. Best practices for Dell laptop battery.

Check how to downgrade Windows 11 to 10. Follow our guide to switch back from Windows 11 to Windows 10 on your computer within 10 days of upgrade.

This document provides examples of types of damage that are not covered by Dell’s Basic Support Plans, which include the Dell Limited Hardware Warranty (United States and Canada) and/or applicable Dell basic support terms.

Learn essential maintenance tips for your Dell computer, including cleaning, updating drivers, running antivirus scans, and extend lifespan.

Dell Client Platform remediation is available for multiple vulnerabilities addressed in Intel Platform Update - February 2025.1 advisories that could be exploited by malicious users to compromise the affected system.

Looking for the Fingerprint reader driver for your computer? See each section on how to download and install the Fingerprint reader drivers, and then how to enroll or remove your Fingerprint using Windows Hello.

Create Windows installation media for Windows 11 and 10 with Media Creation Tool. Choose your media type (USB or DVD) and follow easy steps for OS upgrades or reinstalls.

This article provides information about different types of Dell docking stations. Find information about how to find a compatible docking station for your Dell laptop.

Learn how to find drivers by hardware ID using Windows Device Manager. Look up device ID, use the hardware device identifier, and download the correct driver ID for your computer.

This article describes what to do when keys in the Dell Pro Keyboard and Mouse KM5221W keyboard start to repeat by themselves.

This article is a reference guide to the diagnostic codes available on each model of Inspiron laptops and what those codes indicate.

How to install and update the Thunderbolt controller driver and the Thunderbolt firmware using Dell Command | Update on Dell computers.

How to locate the service tag of your Dell device using Windows PowerShell, as Microsoft has deprecated the WMI Command-Line (WMIC) tool, making Command Prompt no longer a viable option.

Learn how to enable Secure Boot and boot in secure mode on your Dell device. This guide covers UEFI secure boot, how to check if secure boot is enabled in the BIOS, and how to turn on secure boot for Windows 10 and 11.

The following article provides information about flickering, jittery video on a VGA connection. This is seen when connected to a Laptop.

This article provides information about Dell Cinema.

The following article provides information about the Alienware Command Center (AWCC) installation process once an Alienware peripheral is installed on a Non-Alienware device.

Learn how to resolve camera problems by reinstalling or downloading the Microsoft integrated webcam driver on Windows 11. Updating the webcam firmware, when available. Step-by-step guide to ensure your camera driver works correctly.

Help for audio or video distortion when adjusting the screen brightness with the keyboard hotkeys.

This article provides information about how to resolve an issue with the Extensible Firmware Interface (EFI) Bootloader for the Windows 10 and 11 Operating Systems. Where the bootloader is not booting correctly on a GUID Partition Table (GPT) Hard Drive.

Troubleshooting an SD card or memory card reader issues on your Dell laptop or desktop? Learn how to fix problems like SD cards not detected, card readers not working, or cards not showing up in Windows.

This article helps you prepare to replace customer replaceable parts on your Dell computer. Customer replaceable units are parts that, regardless of service response level, can be easily replaced with minimal effort and simple tools.

See the following information for Windows 11 system requirements, upgrade availability, and scope of support provided by Dell.

Understand how to remove the password from Windows 10. Learn how to disable login passwords, manage account security, and simplify access to your laptop or Personal Computer.

This article covers the answers to the most frequently asked questions about the Network Interface Card (network adapter, also known as Network Interface Controller, Network Adapter, LAN Adapter, or Physical Network Interface) port on a Dell computer.

The Windows 10 Test mode message may present itself in one of two different ways. See the section that matches what is on your computer.

Upgrade your Dell computer or tablet to Windows 10. Learn how to upgrade Windows 7 to Windows 10, handle river updates, common issues, and essential steps for a smooth upgrade process.

This article addresses an issue affecting PXE booting to a Dell USB Type-C to Ethernet dongle.

This article provides information about the different types of hard disk drives (HDD) or solid state drives (SSD) on Dell computers. Learn how to run the hard disk drive diagnostics, replace a hard drive, upgrade a hard drive, and more. Find links to troubleshooting resources to help resolve hard drive-related issues on a Dell computer.

How to convert a disk to GPT format using a Windows installation DVD or USB, Windows Disk Management or MBR2GPT.exe.

This article provides information about an error with the Dell Optimizer software and System Center Configuration Manager (SCCM) deployment.

This article provides instructions on how to run the hardware diagnostics on supported devices from the Dell Support website.

See the information below to help resolve the error "0xA00F4244 NoCamerasAreAttached" when you access the webcam.

This article provides an example log collector script for the Windows operating system.

How to connect and set up a Dell docking station with your laptop. Find setup instructions, compatible docking interfaces like USB-C and Thunderbolt 3, and troubleshooting tips to ensure reliable connectivity.

How to run Dell Preboot diagnostics to identify hardware issues on your Dell computer. Learn instructions on using Dell onboard diagnostics, performing in-depth tests, and troubleshooting with Dell diagnostics boot options.

Information about update errors when using Alienware Update, Dell Update, or Dell Command Update.

Learn how to activate Trusted Platform Module (TPM) 2.0 on your Dell personal computer for enhanced security features like BitLocker, Secure Boot, and Windows Hello. This article supports Windows 11, Windows 10, and Windows 8(8.1).

How to use the Print Screen key in Microsoft Windows 11 and Windows 10 to capture screenshots and use the Snipping Tool.

Learn how to download and install Bluetooth drivers for Windows 11 and Windows 10. Resolve any Bluetooth driver errors and ensure reliable Bluetooth connectivity on your device.

Information and steps on how to automatically log in to Windows without having a welcome screen or classic login prompt.

The following article provides information about the correct handling and usage of the Dell DA305 Adapter and Dell Pro 7-in-1 USB-C Travel Hub DA310.

The following article provides information about a problem where the laptop does not turn on when it is connected to the Dell universal dock. (UD22) Some high-end laptops require more power than the UD22 can provide with the standard AC adapter.

This article clarifies the conditions for Dell coverage of the laptop keyboards (Worldwide). Contractual and legal warranties in the European Union (EU), the Dell Limited Hardware Warranty (United States and Canada), and or applicable Dell Support Service Agreements are covered in this document.

Information about Platform Configuration Register (PCR) 7 giving a "PCR 7 binding not possible" message when used with TPM and BitLocker.

The following article provides information about a failure of the Dell Pro Premium Collaboration keyboard to connect or detect the Radio Frequency (RF) Dongle.

BitLocker may not enable after a Hard Drive replacement.

This article provides steps on how to configure Wireless Wide Area Network (WWAN) Access Point Names (APN) using Microsoft Configuration Designer.

The following article provides information about why Wake-on-LAN does not work on computers using a USB adapter for their Ethernet connection.

The following article provides information about how to change the touchpad settings after installing Ubuntu 18.04 Long-Term Support (LTS) on your Dell computer.

Information about Alienware Command Center (AWCC) not detecting certain Alienware mouses, keyboards, and headsets are crucial for troubleshooting and resolving connectivity issues.

This article is a guide to a couple of different methods to complete a Trusted Protocol Module (TPM) firmware update on a Dell personal computer if you get the following error message - "The update image is not for this system."

Learn about possible hardware issues and how to troubleshoot them on a Dell computer with Ubuntu installed as the operating system.

This article explains how to run memory diagnostics using the ePSA and SupportAssist tools.

The following guide deals with a specific issue with Dell Mobile Broadband (WWAN) Modules after the system is re-imaged. We take you through how to identify if this is happening and how to go about solving the issue.

This article provides information about changes to the display of USB and Thunderbolt settings on newer BIOS versions.

This article provides info on Kensington Locks used with Dell systems.

This article offers detailed guidance on how to identify and troubleshoot a No POST (Power-On Self-Test) issue on a Dell laptop. It covers the symptoms of a No POST problem, such as the laptop not powering on or displaying any signs of activity. The article also provides step-by-step instructions for diagnosing the root cause, including checking power sources, verifying hardware connections, and testing individual components. It provides solutions to common and advanced No POST issues, helping to resolve the problem and restore the laptop’s functionality.

If your computer does not power on, or shows no signs of activity when you press the power button. This guide provides step-by-step instructions to resolve advanced troubleshooting steps for no-power issues on your laptop.

The following article takes you through optimizing your computers performance and stability by disabling start-up items.

Learn about how to locate the Dell Pro Keyboard and Mouse KM5221W USB dongle by following these step-by-step instructions.

This article provides information about latitude 7340 displays having different tint (for example, one may have more of a yellow tint than the other).

Learn how to setup, use, and troubleshoot Dell Universal Dock D6000. Find information about drivers, setting up multiple monitors and steps to resolve common issues.

Dell Client Platform remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.

The following guide provides information about resolving a Windows operating system on-screen error. You see the power error: 'There are currently no power options available.'

Learn how to configure Windows Hello on a Dell personal computer with a fingerprint reader.

A guide for troubleshooting steps for issues relating to Wireless Wide Area Network (WWAN) can help users resolve connectivity problems. Including: Error SIM NOT FOUND — CHECK ORIENTATION, Cannot Read SIM, Dell Mobile Broadband Card Utility Status Is "No Card Detected," Cannot Browse the Web and Cannot find Network / Service.

Discover how to turn the wireless devices on a Dell laptop on and off, use airplane mode, and troubleshooting wireless network problems.

The following article provides information about a Windows not detected error message. It appears when the Dell Adapter USB-C to Ethernet (Preboot Execution Environment (PXE) Boot) is connected.

Learn how to troubleshoot and resolve AC adapter issues on a Dell laptop. Find information about how to use and troubleshoot AC adapter-related problems.

Having your computer not shut down as expected or turn itself back on unexpectedly can be a frustrating experience. See the appropriate information pertaining to your issue.

A dim screen can be caused by adaptive brightness settings. Follow the steps for your Windows 10 or 11 system to turn off adaptive brightness and manually adjust screen brightness and control brightness settings.

The following article provides information about the maximal opening angle of any Dell laptop that has shipped since 2020. That includes the Precision, Latitude, XPS, Inspiron, Vostro, G-Series, Dell, Dell Pro, Dell Pro Max, and Alienware gaming laptops.

Learn what causes Wi-Fi interference and how to fix wireless interference issues. Understand how Bluetooth affects Wi-Fi data, reduce network interference, and improve signal strength.

This article provides information about troubleshooting Microsoft Outlook performance issues on your Dell computer.

This article provides answers to the most frequently asked questions about external Serial Advanced Technology Attachment (eSATA) port on a Dell Computer.

This article provides information about the issue where Intel Iris Xe Graphics shows as Intel UHD Graphics.

This article provides information about the Alienware AW720H headset battery life is less than expected.

This article provides information about headset mute issue, and playback pause issue occur on the Dell Pro Premium Wireless ANC Headset WL7024.

This article provides information about the Dell Pro Wireless Headset WL3024 or Dell Pro Premium Wireless ANC Headset WL7024 behavior with Dell Peripheral Manager.

Resolving AW720HA, AW720H, AW725H, AW920H, AW520H Alienware headsets microphone to not working.

This article describes what to do when your Dell monitor drops its RJ45 LAN connection intermittently while connected to your Dell computer.

This article provides information about an issue with the Dell Alienware headset when connected using a 3.5mm cable.

The following article provides information about the correct way to troubleshoot a Dell AC adapter if the status light is off or flickering. Dell AC adapters come with a status Light Emitting Diode (LED) on the adapter or a ring of them around the connector to the device.

This article provides information about how to turn on Alienware Wireless Gaming Headset upon arrival.

Learn how to improve the performance of a Dell laptop battery. Find information about changes that you can make on a laptop to enhance the battery life.

This article talks about an issue where specific applications and computer settings on Windows 11 detects the Operating System as Windows 10.

This article discusses how to resolve Dell CinemaColor stops responding on select Inspiron or Vostro platforms.

For help in Windows 11 and Windows 10 with setting up, connecting, sharing files, photos, music, and troubleshooting your wired network see the appropriate section.

This article provides information about how to start the applications successfully when starting the operating system for the first time.

This article provides information about how to resolve microphone issues on the Alienware Dual Mode Wireless Gaming Headset AW720H.

Information about how to manage the thermal handling built into your Dell gaming system to mitigate any FPS drops after long periods of use.

Information about intermittent audio issues with the Alienware AW920H headset and Windows 11.

This article provides information about Intel Wireless Display (WiDi) and hardware requirements for Intel Wireless Display. Learn how to use the Intel Wireless Display to share your laptop screen with a TV or a supported wireless display device.

Learn about internal LCD flickering in the BIOS on an Inspiron or Vostro laptop with a Dell 6-in-1 USB-C Multiport Adapter - DA305 attached without a monitor.

The Killer Control Center software allows you to set a speed limit to your wired connection. Configuring a low value results in slower speeds when connected through a wired connection.

Dell Client Platform BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.

Learn how to use the Windows PowerShell application to identify which type of Dell Docking station is attached to your Dell computer.

This article provides information about determining the Pass-Though Media Access Control (MAC) address. Both with and without having the USB-C Dock or Network Interface Controller (NIC) adapter that is connected to their Dell laptop. It describes the setup and limitations and Static IP Address configuration requirements for managing docked laptops.

Pairing Dell Bluetooth keyboard and mouse have connect buttons.

Controlling Bluetooth using the wireless switch on some Dell laptops

Learn how to turn on a backlit keyboard, keep keyboard backlight off, and troubleshoot common issues like keyboard illumination not working. Follow easy steps for enabling and adjusting backlit settings on Dell laptops.

This article is a guide to the various diagnostic beep codes for Dell laptops.

This article provides information about integrated self-test (BIST, also called built-in diagnostics, or BID) and self-test feature check (STFC) diagnostic tests available on Dell monitors. Learn how to run a diagnostic test to diagnose hardware issues with Dell monitors.

Learn about system memory or random access memory (RAM). See our pictorial guide and explanation of different types of system memory.

Resolve display or video problems on Dell laptops. Fix black screens, adjust brightness, connect external monitors, update display drivers, and more.

Follow the steps below to use your mobile device to scan the Service Tag QR code or Barcode on your Dell device. The Service Tag is the best way to access specific information about your Dell device.

Looking to register, update, change or transfer ownership and warranty information of your Dell computer? This article shows you how.

This article provides information about Thermal, Acoustic, Power, and Performance (TAPP) process within SupportAssist.

Microsoft announced that Windows 7 is no longer supported as of January 14, 2020. Get information about tested systems for upgrade to Windows 10 and links to Microsoft announcements.

The following article provides information about a sound quality issue that is seen after plugging in a USB Headset.

This article provides information about Dell Power Manager features, instructions on how to download and install the Dell Power Manager app. Find information about how to manage the laptop battery using Dell Power Manager.

Dell Client Platform remediation is available for an OpenSSL vulnerability that could be exploited by malicious users to compromise the affected system.

See the step-by-step instructions on how to download and fill out the Bulk Ownership Transfer form.

Dell Client Platform BIOS remediation is available for a Weak Authentication Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel Graphics Software that could be exploited by malicious users to compromise the affected system.

This article provides information about the features that are available on the ALPS TouchPad of your Dell laptop and how to use them.

Dell Client Platform remediation is available for a vulnerability in Intel Processor that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for a vulnerability in Intel Chipset Software Installation Utility that could be exploited by malicious users to compromise the affected system.

Dell Digital Delivery remediation is available for a Buffer Overflow Vulnerability that could be exploited by malicious users to compromise the affected system.

This article provides links to information regarding the use and troubleshooting of the network controller (network adapter) in your computer.

The following article provides information about the Intel Connectivity Performance Suite (ICPS) and Intel Connectivity Manager (ICM) applications. Dell now includes these applications on your computer pre-installed at the factory.

Dell Client Platform remediation is available for an NVIDIA® GPU Display Driver vulnerability that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for multiple NVIDIA GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation is available for NVIDIA® GPU Display Driver vulnerabilities that could be exploited by malicious users to compromise the affected systems.

Fully uninstall Microsoft Office 365 from your Dell computer. This guide covers removal methods for Windows 11 and 10, including using Control Panel, the Easy Fix Tool, and manual uninstallation.

Looking for Dell replacement parts or Dell laptop parts? Find Dell computer parts and spare parts online. Learn how to use the Dell support page to buy Dell parts.

Learn how to flip the screen on a Dell laptop or rotate your personal computer screen with simple keystrokes. Fix an upside-down display and adjust your screen orientation on any Windows device.

Dell Client Platform BIOS remediation is available for multiple vulnerabilities addressed in Intel® Platform Update 2024.3 Advisories that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client BIOS remediation is available for multiple OpenSSL vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client BIOS remediation is available for an Out-of-Bounds Write Vulnerability that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® Processor Stream Cache and Intel® Core™ Ultra Processor Stream Cache that could be exploited by malicious users to compromise the affected system.

Learn how to efficiently manage and download Dell Driver Packs for OS deployment across Latitude, OptiPlex, Precision, and Tablet systems with automation tools.

This article takes you through troubleshooting if your Dell laptop AC adapter LED is off or flickering.

This article provides information on How do I eliminate the beep tones that my portable system emits during the boot process

The Driver Packs are updated based on the release schedule and in response to customer requirements.

Dell Client Platform remediation is available for vulnerabilities in Intel® Processor and Intel® Core Ultra Processor that could be exploited by malicious users to compromise the affected system.

Dell Client Platform remediation is available for multiple vulnerabilities in Intel® Arc™ & Iris® Xe Graphics Software that could be exploited by malicious users to compromise the affected system.

This article provides information about recycling or disposing Dell batteries.

Step-by-step instructions to guide you through the setup process for Windows 11 and Windows10 on your Dell computer using Intel Optane.

The following article provides information about an issue that is seen on Dell computers running Ubuntu Long-Term Support (LTS) 18.04. Where the computer locks up when entering Sleep mode after installing from the Canonical International Standardization Organization (ISO) file.

Dell Client BIOS remediation is available for an Improper Input Validation vulnerability that could be exploited by malicious users to compromise the affected systems.

This article provides information about how to set up and use your Dell Inspiron 16 5640 laptop. Learn how to run a hardware diagnostic test, download, and install drivers and more. Find troubleshooting resources to resolve common issues.

Dell Client Commercial remediation is available for multiple vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may exploited by malicious users to compromise the affected systems.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Platform remediation to address vulnerabilities that may be exploited by malicious users to compromise the affected system are addressed in Security Bulletin: NVIDIA GPU Display Driver - August 2022.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that could exploited by malicious users to compromise the affected system(s).

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise the affected systems.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that may be exploited by malicious users to compromise one or more affected systems.

Dell Client Consumer and Commercial platform remediation is available for these vulnerabilities that could be exploited by malicious users to compromise the affected system(s).

Dell Client Platforms remediation is available for vulnerabilities that are addressed in Security Bulletin: NVIDIA GPU Display Driver-May 2022.

Dell Client Consumer and Commercial platform remediation is available for multiple security vulnerabilities that may be exploited by malicious users to compromise the affected system.

Dell Client Consumer and Commercial platform remediation is available for multiple SMM vulnerabilities that may exploited by malicious users to compromise the affected systems.

Dell Client Consumer and Commercial platform remediation is available for SMM vulnerabilities that may exploited by malicious users to compromise the affected system.

Dell Client Consumer and Commercial Platforms require a security update to address Intel vulnerabilities.