PowerEdge R240

The Integrated Dell Remote Access Controller 9 (iDRAC9) provides comprehensive, embedded management across the PowerEdge family of servers. IDRAC9 automation that lets your organization grow, and security that ensures peace of mind. It is a key technology in the OpenManage portfolio. Users can build a management solution that matches your needs, and by leveraging iDRAC, ensures optimal server management.

The article describes updating Dell PowerEdge server firmware through Integrated Dell Remote Access Controller (iDRAC) 7, 8, 9, or 10. It details downloading the firmware image, logging in to the iDRAC web interface, uploading the image for installation, and managing pending updates.

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

Retail Devices vs. OEM: This article describes a possible reason why users may be unable to update their PCI adapter or view its status using the IDRAC or Lifecycle Controller.

Attempting to activate Windows Server results in activation failure with error code 0xC004C008 or 0xC004C020. These errors indicate that the activation limit of the specified product key has been reached.

Dell PowerEdge Server remediation is available for an OpenSSL Vulnerability that could be exploited by malicious users to compromise the affected systems.

This article provides information about the VLT0204 error code and guidance.

Dell PowerEdge Server remediation is available for 2026.3 Intel Platform Update (IPU) components that could be exploited by malicious users to compromise the affected systems.

Dell PowerEdge Server remediation is available for a Tianocore EDK2 Vulnerability that could be exploited by malicious users to compromise the affected systems.

This document highlights minimum, recommended, and latest code versions for Dell Technologies PowerEdge products. We carefully evaluate and monitor code deployment data to ensure that product releases meet our stringent expectations to provide our customers with reliable products and solutions.

This article provides information about how to disable C-States and C1E on a PowerEdge Server.

H355 JBOD Target ID 0 Missing After PD Replacement

Certain Dell qualified Seagate Exos X24 SAS drives have undergone a hardware revision. As a result, replacement drives may ship with firmware revisions ending in A (SWSA, SYSA, or SUSA), while existing drives may be running firmware revisions ending in 9 (SWS9, SYS9, or SUS9). This behavior is expected and supported. The firmware difference reflects a hardware revision and does not indicate a problem with the drive, a firmware mismatch, or a requirement to update existing drives. Key Point: Customers do not need to update existing SxS9 drives to SxSA firmware. SxS9 firmware remains the correct firmware family for original hardware revisions.

A Kioxia PM5 (previously seen as a Toshiba PM5) series SAS drive running firmware B020 or B31C may not be detected by the storage controller on reboot of a host.

Hardware Diagnostics are embedded tools installed in the pre-OPERATING SYSTEM of your server to check hardware is working as designed.

Frequently Asked Questions (FAQ) about Physical Drives replacement in RAID Server and MD Arrays

Toshiba AL15SE HDDs may enter a Drive Not Ready (DNR) state and report repeated seek retries associated with sense codes 04-4C-91, 04-4C-95, 04-4C-E0, or 04-44-82.

This article explains what a predictive drive failure (error code PDR16) means, why it occurs, and provides step-by-step instructions to troubleshoot and resolve the issue. It covers recommended actions such as backing up data, updating firmware, and replacing the disk if necessary to ensure storage health and prevent data loss.

Dell OpenManage Enterprise (OME) uses a multi-step process to discover and onboard servers through iDRAC. The discovery process begins with a basic network reachability check (ICMP ping) followed by protocol-level communication (Redfish or WS-Man). If any step in this chain fails, the discovery will not succeed.

Learn how to create a bootable USB with Rufus to update Dell PowerEdge servers and format the drive. Follow the step-by-step instructions to prepare and create a bootable USB media.

This article explains how to access and use Jobs and Logs in Dell Repository Manager (DRM) for troubleshooting purposes. It covers the Jobs page, where every DRM action is recorded with a timestamp, the location of the drmservice-0.log file on both Windows and Linux, and how to use the built-in Save and Email Logs feature to export a zipped copy of all logs directly from the DRM UI.

Summary: Steps to enable and collect debug logs from OpenManage Enterprise 3.9 and later for diagnostic purposes.

Micron 5x00 Series SSDs may experience read/write performance degradation after reaching approximately 65,535 power-on hours (POH), which equates to roughly 7.5 years of operation. This issue affects performance only and does not result in data loss or drive failure.

This article describes how to enable, use, and disable Field Service Debug (FSD) mode in OpenManage Enterprise for advanced troubleshooting under Dell Support guidance. FSD provides SSH and SCP access to the appliance and must only be used in conjunction with an active Dell Support engagement. Verbiage may differ on pre-OME 4.7 versions.

Dell PM1735a Non-Volatile Memory Express (NVMe) drive failing in PowerEdge servers.

This article provides links to product documentation, troubleshooting KB articles, and videos for PowerEdge Rack and Tower servers and Dell systems management tools. Use the expandable sections to find Installation and Service Manuals, iDRAC, OME, and other management product guides.

The steps listed below explain how to locate the serial number, vendor, firmware version, and physical slot mapping of an SAS/SATA/SSD hard drive on PowerEdge servers running Linux Operating System or from the gathered SOS report.

In iDRAC9 6.xx series firmware the Java, ActiveX, and HTML5 plug-in types for virtual console are no longer available.

This article explains how to enter in the System Menu (BIOS) of a PowerEdge Dell Server using the shortcut F2.

This article details the process for running a diagnostic on your processor when experiencing slow performance. This diagnostic tool is Microsoft Windows OSs only and it does not support all processors.