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Some Dell headsets, speakers, and soundbars may have intermittent audio issues.
Updated: May 22, 2026
ID: 000274570
The following article provides information about the Dell Audio software. This is software to make connecting to your Dell Bluetooth headsets easier on a Mobile device.
Updated: May 20, 2026
ID: 000222464
Manage Dell monitors, keyboards, mice, webcams, pens & audio devices on Windows 11/10 with Dell Display & Peripheral Manager.
Updated: June 11, 2026
ID: 000287285
Information about no audio from the Dell Pro Wireless Headset WL3024
or Dell Pro Plus Wireless ANC Headset WL5024 while using the Dell HR024 USB dongle.
Updated: June 09, 2026
ID: 000228293
Your complete guide to understanding Dell warranty coverage for non-bundled peripherals. Detailed terms for all accessories & peripherals.
Updated: June 05, 2026
ID: 000363939
Learn about Dell wireless audio devices not being recognized in Dell Display and Peripheral Manager or has intermittent sound in the headset when a wireless audio device is paired to the computer through Dell Pair application.
Updated: May 24, 2026
ID: 000388585
The following article provides information about issues and recommended usage with Dell earbuds, headsets, and cellular phones.
Updated: May 24, 2026
ID: 000379514
Learn what to do if a Dell audio device connected using Bluetooth is detected in Windows but not detected in Dell Display and Peripheral Manager (DDPM).
Updated: May 23, 2026
ID: 000373386
Information about the Microsoft Teams button functionality on the Dell WL5024 and WL7024 headsets are not working as expected.
Updated: May 23, 2026
ID: 000373062
A Dell Pro Plus Wireless ANC Headset WL5024 may not have sound when connected to an Android phone after updating the firmware.
Updated: May 23, 2026
ID: 000367272
Intermittent problems with establishing or maintaining Bluetooth connections may occur with affected Dell wireless headsets.
Updated: May 22, 2026
ID: 000296542
Learn about what to do when auto-paring a headset with a dongle does not work in Dell Display and Peripheral Manager 2.0.
Updated: May 22, 2026
ID: 000285191
The "battery low" alert cannot be heard when Voice Guidance is set to Essential in Dell Display and Peripheral Manager 2.0 on Windows.
Updated: May 22, 2026
ID: 000284397
Wireless headset with Bluetooth Low Energy (LE) Audio no longer connects to paired dongle after firmware update.
Updated: May 22, 2026
ID: 000248881
Learn about no audio from the Dell Wireless Headset when connected to an Android phone through Bluetooth Low Energy (LE) Audio.
Updated: May 22, 2026
ID: 000245812
The following article provides information about a common knowledge gap about how to use the volume wheel on Alienware or Dell headsets.
Updated: May 21, 2026
ID: 000228895
Learn why Windows 10 displays multiple playback devices with different names.
Updated: May 21, 2026
ID: 000227603
Learn about the call control button not working as expected when the headset is hot plugged into another dock or USB hub.
Updated: May 20, 2026
ID: 000223841
This article discusses multiple issues with Dell headsets, speakers, and soundbars using the dongle connection while using Microsoft Teams.
Updated: May 20, 2026
ID: 000223675
Learn about the Dell Pair connection notification message.
Updated: May 20, 2026
ID: 000223586
The following article provides information about a limitation in download support in the China region. The Dell Audio Application is not available there before April 2024.
Updated: May 20, 2026
ID: 000222620
The following article provides information about Dell headsets not answering Microsoft Teams calls by pressing the Call control button.
Updated: May 19, 2026
ID: 000218780
The Dell Pro Plus Wireless ANC Headset WL5024
or Dell Pro Wireless Headset WL3024 does not turn on the first time it is used when received.
Updated: May 19, 2026
ID: 000218463
The following article provides information about the Dell Pair software. This software makes it easier to connect your Dell Bluetooth devices to your Dell computer.
Updated: May 14, 2026
ID: 000201693
Check your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product.
Updated: May 14, 2026
ID: 000132024
Is your sound recorder not capturing sound? Learn how to fix microphone issues, troubleshoot laptop microphones, and resolve screen recording with no audio problems.
Updated: May 07, 2026
ID: 000179430
How to troubleshoot and resolve no sound or audio playback issues on your Dell computer. Follow our guide for common sound problems, such as low volume, distorted audio, and missing devices.
Updated: May 06, 2026
ID: 000179019
How to connect speakers to your Personal Computer and enhance your audio experience. This guide covers connecting headphones, wired and wireless speakers for computers.
Updated: April 19, 2026
ID: 000125795
This article provides information about how to return service parts to Dell in the United States Region only.
Updated: April 07, 2026
ID: 000178919
Dell Wireless Audio Devices remediation is available for multiple vulnerabilities in Airoha SDK that could be exploited by malicious users to compromise the affected system.
Updated: August 19, 2025
ID: 000349491