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SupportAssist OS Recovery

SupportAssist OS Recovery Articles

Articles

15 out of 45 shown
45 out of 45 shown
Dell Products: How to Create a Support Request Online for Your, In-warranty Dell Product
This article explains the procedure to open a Service request using the Dell support page. Updated APRIL 17, 2025 ID: 000132371
APEX AIOps Observability: General Procedures to Onboard PowerVault ME Series Arrays
APEX AIOps Infrastructure Observability (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. APEX AIOps Infrastructure Observability is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract. Updated APRIL 08, 2025 ID: 000022224
DSA-2025-150: Security Update for Dell SupportAssist OS Recovery for a Third-Party Component Driver Vulnerability
Dell SupportAssist OS remediation is available for a Paragon Driver Vulnerability that could be exploited by malicious users to compromise the affected system. Updated APRIL 28, 2025 ID: 000299524
SupportAssist OS Recovery Error When Performing Disk Cloning With External USB
In the SupportAssist OS Recovery Application error message: "Httpsboot -Failed to Initialize network connection" occurs when trying to perform disk cloning operation with external USB storage device (Third Disk Cloning Option selection). Updated APRIL 22, 2025 ID: 000213524
Excessive Hard Drive Free Space Decreasing Over Time on Dell Computers
Learn what to do if Dell computers running Windows 10 or 11 experience a reduction in available free space on the hard drive over time. Updated APRIL 19, 2025 ID: 000129138
How to Use the Dell Migrate Tool to Migrate and Erase Data
Use the SupportAssist Dell Migrate tool to migrate and erase data from an old computer. Learn how to perform a data transfer and secure old data removal. Updated APRIL 19, 2025 ID: 000125902
BIOSConnect Cannot Find Wi-Fi 6G Wireless Networks
Information about BIOSConnect and Wi-Fi 6G wireless networks. Updated APRIL 15, 2025 ID: 000196865
Live Optics | Collector | Download the Live Optics Collector (Linux)
This article describes how to download the Live Optics Corporate Edition collector using WGET and Curl from a Linux OS terminal session. This collector version requires registration with a corporate email address for access to all Live Optics configuration and performance data collection options. The Live Optics Corporate Edition collector is seen as "the Live Optics collector" and "the collector." Updated APRIL 15, 2025 ID: 000230689
Wireless LAN Disabled After Running LAN Network Card Test in SupportAssist 4.0.3
This article provides information about Wireless LAN card issue occurs when running LAN test in SupportAssist 4.0.3. Updated APRIL 08, 2025 ID: 000227867
DSA-2025-051: Security Update for Dell SupportAssist OS Recovery for a Symbolic Link Attack Vulnerability
Dell SupportAssist OS Recovery remediation is available for a Symbolic Link Attack Vulnerability that could be exploited by malicious users to compromise the affected system. Updated FEBRUARY 13, 2025 ID: 000275712
Guide to Disk Cloning with SupportAssist OS Recovery
Learn how to clone a hard drive using Dell SupportAssist OS Recovery v5.5.1 and later, if there is hardware upgrades, disaster recovery, or computer replacements. Updated FEBRUARY 07, 2025 ID: 000197685
SupportAssist OS Recovery Tools Fail to Install Using SupportAssist
Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer. Updated JANUARY 30, 2025 ID: 000126395
How to Identify the Dell SupportAssist OS Recovery Version
Learn about how to verify the Dell SupportAssist OS Recovery version through the preboot environment or the Windows operating system. Updated JANUARY 24, 2025 ID: 000197387
SupportAssist OS Recovery Shows Blank Blue Screen on Computer with AMD CPUs
This article provides more information about computers with AMD CPUs showing a blank blue screen when attempting to recover the operating system using SupportAssist OS Recovery. Updated JANUARY 21, 2025 ID: 000182271
DSA-2024-470: Security Update for Dell SupportAssist for Home PCs and Dell SupportAssist for Business PCs vulnerabilities
Dell SupportAssist for Home and Business PCs Software remediation is available for local code execution vulnerability that could be exploited by malicious users to compromise that affected system only. Updated DECEMBER 23, 2024 ID: 000261086
SupportAssist OS Recovery Feature Not Supported in Windows 10S, 11S, and 11SE
The following article provides information about the SupportAssist Operating System (OS) Recovery software. It is not working with the Windows S and SE versions. Updated DECEMBER 10, 2024 ID: 000194975
Alienware Update and Dell Update End of Life (EoL) Announcement
Dell is ending support for Alienware Update and Dell Update effective December 31, 2024. Updated DECEMBER 04, 2024 ID: 000255949
Repair and Restore your Computer Using SupportAssist OS Recovery
SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. Updated NOVEMBER 11, 2024 ID: 000177401
Service Tag, Product ID Search Error, or Part Number Results
This page is designed to appear under certain circumstances when searching for your Service Tag, Express Service Code, or Serial Number or part number. Updated OCTOBER 15, 2024 ID: 000196860
Dell PowerScale: SRS and SCG Support Matrix
Dell PowerScale: SRS and SCG Support Matrix Updated AUGUST 29, 2024 ID: 000226320
PowerScale: How to migrate from Secure Remote Support (SRS) to SupportAssist?
This is a supplemental article to the OneFS Web and CLI admin guides and is meant to guide customers and partners when migrating from SRS to SupportAssist Updated AUGUST 29, 2024 ID: 000225888
SupportAssist for Home PCs v4.0.5 Blank Screen
SupportAssist may show a blank screen or not open when launching SupportAssist for Home PCs v4.0.5 for the first time. Updated AUGUST 09, 2024 ID: 000227110
DSA-2024-263: Security Update for Dell Command| Update, Dell Update, Alienware Update, and Dell SupportAssist for a Path Traversal Vulnerability
Dell released remediation for a Path Traversal vulnerability in Dell Inventory Collector invoked within Dell Command| Update, Dell Update, Dell Alienware Update, and Dell SupportAssist for PCs (Home and Business) Updated JULY 31, 2024 ID: 000225779
PowerStore: Dell SupportAssist database may fill up and lead /cyc_node/ (an internal partition) to be full, causing either NDU failure or Node reboot
PowerStore appliances connected to SupportAssist may experience scenarios where the SupportAssist database (db) grows too large which can interfere with the ability to perform upgrades. Updated JUNE 09, 2024 ID: 000202949
DSA-2021-047: Dell SupportAssist Enterprise Security Update for Multiple Third-Party Component Vulnerabilities
Dell SupportAssist Enterprise contains remediation for multiple third-party component security vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated MAY 13, 2024 ID: 000183617
Windows Cannot Verify Dell Optimizer Driver During Install
This article provides information about how to resolve a security warning about being unable to verify a driver being installed by Dell Optimizer. Updated MAY 07, 2024 ID: 000187096
Upgrades to Dell SupportAssist for Business PCs May Require Cleanup Post Update
This article details methods to re-register SupportAssist for Business PCs if data fails to sync to TechDirect post update. Updated APRIL 15, 2024 ID: 000183413
SupportAssist for Home PCs v4.x Sign-In fails with We ran into a problem
Customers using SupportAssist for Home PCs v4.x might run into issues when they try to sign in with the error "We ran into a problem" Updated APRIL 15, 2024 ID: 000222468
Dell SupportAssist Error SupportAssist Is Unable To Connect to the Internet
A solution for the error "SupportAssist is unable to connect to the Internet." Updated MARCH 20, 2024 ID: 000132911
DSA-2023-336: Security Update for a Dell OS Recovery Tool Vulnerability
Dell OS Recovery Tool remediation is available for an improper access control vulnerability that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 22, 2023 ID: 000217699
DSA-2023-319: Security Update for a Dell OS Recovery Tool Vulnerability
Dell OS Recovery Tool remediation is available for an improper access control vulnerability that could be exploited by malicious users to compromise the affected system. Updated NOVEMBER 14, 2023 ID: 000217078
DSA-2023-401: Security Update for Dell SupportAssist for Home PCs and Dell SupportAssist for Business PCs user interface component.
Dell SupportAssist for Home and Business PCs, remediation for a user interface component is available to address a security vulnerability that could be exploited by malicious user to compromise the affected system. Updated OCTOBER 31, 2023 ID: 000219086
How to Attach Files to Your Service Request Through the Dell Support Portal
In some situations Dell Technical Support may request evidence to perform a more assertive diagnosis. This article illustrates how to attach files to your service request through the Dell Support portal. Updated SEPTEMBER 29, 2023 ID: 000217882
Install of SupportAssist OS Recovery Causing Data Loss
SupportAssist for Home PCs and SupportAssist OS Recovery (SAOS) have recently launched a new feature that allows for installing SAOS on users machines that qualify via SA 3.9. This issue has resulted in some customers ending up contacting support regarding data loss on their PC’s because partitions that housed the data are now in an inaccessible state. Updated SEPTEMBER 21, 2023 ID: 000187311
DSA-2023-082: SupportAssist for Home PCs Security Update for Installer Executable File for Local Privilege Escalation (LPE) Vulnerability
Dell SupportAssist for Home PCs for first time installation remediation is available for Installer Executable file that could be exploited by malicious users to compromise the affected system. Updated SEPTEMBER 01, 2023 ID: 000211410
DSA-2023-279: Security Update for Dell SupportAssist for Business PCs Vulnerability
In Dell SupportAssist for Business PCs with the SupportAssist User Interface available, a locally authenticated user can bypass authentication and exclusively utilize the "Run as Administrator" component on the respective PC to perform driver scans and installations without acquiring any additional administrator privileges. This temporary privilege self-expires after 15 minutes. Updated AUGUST 08, 2023 ID: 000216574
PowerStore: RSC does not function after NDU
After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist. Updated JULY 27, 2023 ID: 000203277
PowerStore: IP Address Change does not properly update External SupportAssist Gateway (User Correctable)
Updating the IP addresses on a PowerStore that is connected to SupportAssist using an External Gateway will not update the IP address with Secure Remote Services. Updated JUNE 16, 2023 ID: 000203280
DSA-2022-190- Dell SupportAssist for Home and Business PCs Security Update for Multiple Proprietary Code Vulnerabilities.
Dell SupportAssist for Home and Business PCs remediation is available for a security vulnerability that may be exploited by malicious users to compromise the affected system. Updated OCTOBER 12, 2022 ID: 000204114
DSA-2022-102: Dell Client SupportAssist OS Recovery Security Update for an Authentication Bypass Vulnerability
Dell Client SupportAssist OS Recovery remediation is available for an authentication bypass vulnerability that may be exploited by malicious users to compromise the affected system. Updated APRIL 26, 2022 ID: 000198780
DSA-2021-163: Dell SupportAssist for Home PCs and Business PCs security update for multiple vulnerabilities
Dell SupportAssist for Home PCs and Business PCs remediation is available for two security vulnerabilities that may be exploited by malicious users to compromise the affected system. Updated NOVEMBER 10, 2021 ID: 000191057
DSA-2021-246: Dell SupportAssist for Home PCs and Business PCs Security Update for Intel Ethernet Diagnostic Driver Third-Party Component Vulnerability
Dell SupportAssist for Home PCs and Business PCs remediation is available for an Intel Ethernet Diagnostic Driver third-party component vulnerability that may be exploited by malicious users to compromise the affected system. Updated NOVEMBER 09, 2021 ID: 000193383
List of Wireless Networks Not Available on SupportAssist OS Recovery Tool
The list of wireless networks is not available on the Network selection page when SupportAssist OS Recovery Tool is launched from the Media key. Updated OCTOBER 07, 2021 ID: 000192230
Offline Reset Failure When Language Selected on SupportAssist OS Recovery Tool Is Arabic
When offline reset is performed using Media key (Arabic language pack supported) and selected language is Arabic with SupportAssist OS Recovery Tool (5.5.0.16041 version), reset fails. Updated OCTOBER 07, 2021 ID: 000192229
Installation of SupportAssist OS Recovery couldn’t complete because of partitioning failure
How to install SupportAssist OS Recovery. Updated APRIL 22, 2021 ID: 000185672