SupportAssist OS Recovery

Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.

Dell AIOps (formerly CloudIQ) is a cloud-based application that provides simple, proactive monitoring and troubleshooting of your Dell IT infrastructure including integration with VMware. It leverages machine learning to proactively monitor and measure the overall health of servers, storage, and switches through intelligent, comprehensive, and predictive analytics. Dell AIOps is available at no additional charge for Dell products covered with a valid ProSupport (or higher) contract.

Dell SupportAssist OS Recovery remediation is available for multiple third-party component vulnerabilities that could be exploited by malicious users to compromise the affected system.

Dell OS Recovery Tool remediation is available for an Insecure Storage of Sensitive Information vulnerability that could be exploited by malicious users to compromise the affected system.

Learn how to fix issues searching for a Dell Service Tag, Express Service Code, Product ID, Serial Number, or Part Number returns no results.

A solution for the error "SupportAssist is unable to connect to the Internet."

This article explains the procedure to open a Service Request (SR) using the Dell support page. Get help fast for your Dell device. No more waiting on hold. No more tech headaches. Dell makes it simple to fix problems, schedule repairs, or get support—right from your device or our support website.

In the SupportAssist OS Recovery Application error message: "Httpsboot -Failed to Initialize network connection" occurs when trying to perform disk cloning operation with external USB storage device (Third Disk Cloning Option selection).

The list of wireless networks is not available on the Network selection page when SupportAssist OS Recovery Tool is launched from the Media key.

Dell SupportAssist for Home PCs and Dell SupportAssist for Business PCs remediation is available for its MSI installer that could be exploited by malicious users to compromise the affected system.

Learn what to do if USB boot media that is created using the Dell OS Recovery Tool fails to load on a Dell computer with Secure Boot enabled.

All you need to know about Dell SupportAssist (formerly My Dell or Dell Support Center)

Learn about SupportAssist OS recovery Assistant displaying an error message that Dell Digital Delivery (DDD) is not installed during the SupportAssist OS recovery process.

Learn how to automatically reconnect to Wi-Fi in SupportAssist OS Recovery.

Dell is ending support for Alienware Update and Dell Update effective December 31, 2024.

Learn how to address issues with your network adapter not appearing in the SupportAssist OS recovery menu. Follow our guide to diagnose and troubleshoot this issue to minimize downtime and ensure your Dell system functionality.

When offline reset is performed using Media key (Arabic language pack supported) and the selected language is Arabic with SupportAssist OS Recovery Tool (5.5.0.16041 version), reset fails.

This article discusses how updating the IP addresses on a PowerStore that is connected to SupportAssist using an External Gateway does not update the IP address with Secure Remote Services.

After upgrading PowerStore software, RSC shows as enabled but RSC credentials do not work for Remote Access via SupportAssist.

PowerStore appliances connected to SupportAssist may experience scenarios where the SupportAssist database (db) grows too large which can interfere with the ability to perform upgrades.

Learn how to clone a hard drive using Dell SupportAssist OS Recovery v5.5.1 and later, if there is hardware upgrades, disaster recovery, or computer replacements.

Learn about how to verify the Dell SupportAssist OS Recovery version through the preboot environment or the Windows operating system.

Information about BIOSConnect and Wi-Fi 6G wireless networks.

The following article provides information about the SupportAssist Operating System (OS) Recovery software. It is not working with the Windows S and SE versions.

SupportAssist for Home PCs and SupportAssist OS Recovery (SAOS) have recently launched a new feature that allows for installing SAOS on users machines that qualify via SA 3.9. This issue has resulted in some customers ending up contacting support regarding data loss on their PC’s because partitions that housed the data are now in an inaccessible state.

This article provides more information about computers with AMD CPUs showing a blank blue screen when attempting to recover the operating system using SupportAssist OS Recovery.

SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.

Learn what to do if Dell computers running Windows 10 or 11 experience a reduction in available free space on the hard drive over time.

Use the SupportAssist Dell Migrate tool to migrate and erase data from an old computer. Learn how to perform a data transfer and secure old data removal.

This is a supplemental article to the OneFS Web and CLI admin guides and is meant to guide customers and partners when migrating from SRS to SupportAssist.